Solve copy problems ............................................................................................................167
No copy came out ...........................................................................................................167Copies are blank .............................................................................................................167Wrong original was copied ..............................................................................................167Documents are missing or faded ....................................................................................168Size is reduced ...............................................................................................................168Copy quality is poor ........................................................................................................168Copy defects are apparent .............................................................................................168Error messages appear ..................................................................................................169The device prints half a page, then ejects the paper ......................................................169
Solve scan problems ............................................................................................................169
Scanner did nothing ........................................................................................................170Scan takes too long ........................................................................................................170Part of the document did not scan or text is missing .......................................................170Text cannot be edited .....................................................................................................171Error messages appear ..................................................................................................171Scanned image quality is poor ........................................................................................171Scan defects are apparent ..............................................................................................173Unable to scan to network folder (Direct Digital Filing) ...................................................173
Solve fax problems ...............................................................................................................174
The fax test failed ...........................................................................................................174
Solve photo (memory card) problems ...................................................................................185
The device cannot read the memory card ......................................................................186The device cannot read photos on the memory card ......................................................186Some photos on the memory card will not print, causing the print job to cancel .............186The device prints half a page, then ejects the paper ......................................................187
Solve device management problems ....................................................................................187
Embedded Web server cannot be opened .....................................................................187
Troubleshoot installation issues ............................................................................................188
Hardware installation suggestions ..................................................................................188Software installation suggestions .................................................................................... 188Solve alignment page problems ...................................................................................... 189Solve software installation problems ...............................................................................189Solve network problems .................................................................................................190Solve wireless problems .................................................................................................191
Clear jams ............................................................................................................................192
Clear a jam in the device ................................................................................................193Clear jams in the ADF .....................................................................................................195Tips for avoiding jams .....................................................................................................197
A HP supplies and accessories
Order printing supplies online ...............................................................................................198Accessories ..........................................................................................................................198Supplies ................................................................................................................................198
Ink cartridges ..................................................................................................................198Printheads ......................................................................................................................199HP media ........................................................................................................................199
B Support and warranty
Obtain electronic support ......................................................................................................200
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