HP Deskjet 200cci Printer - Manual (Page 16)

14
Appendices
HP Customer Care
HP DeskJet printers set the standard for quality and
reliability, so you’ve made an excellent choice.
Should you need help, however, HP Customer Care’s
award-winning service and support is nearby to
provide expert advice on using your HP printer or to
answer specific questions about a problem you are
having. Whether online, by fax, or by phone, you’ll
find the support you need—and you’ll find it fast.
Electronic Support Information
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety
of information about your printer.
HP Customer Care Online
Click your way to a quick solution! A great place to
go for answers to questions about HP products is HP
Customer Care online at
http://www.hp.com/go/support. You’ll get instant
access to everything from helpful printing tips to the
latest product and software updates—24 hours a
day, seven days a week.
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our
online user forums. Simply review existing messages
left by other HP users to find the answers you’re
looking for. You can also post your questions, then
check back later for ideas and suggestions from
knowledgeable users and system operators. You can
access the user forums directly from the
http://www.hp.com/go/support.
HP Customer Care by Fax
When you want the facts—and you want them fast—
call HP FIRST, our automated faxback service.
Dial (800) 333-1917 (U.S. only) from any touch-tone
phone, listen to your choices, then select the support
document that matches your specific need. You may
request up to three documents per call, and we’ll fax
them to you right away. HP FIRST is a free service, so
call anytime—24 hours a day, seven days a week.
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer.
HP provides printer software and software upgrades
for Windows 3.1x, 95, and NT 4.0. For MS-DOS printer
software, contact the manufacturer of your software
program. You have several options for getting printer
software:
■
Download the printer software by accessing
HP’s Web site
(
http://www.hp.com/go/support).
■
If you are in the U.S., setting up your printer
for the first time, and do not have a CD-ROM
drive, you can order the printer software on
3.5-inch disks by calling the toll-free phone
number listed on the printer software CD
case. Disks are delivered to you the next day
for no charge. Bonus software that may be
provided on the CD will not be provided on
disks.
■
If you are in the U. S. and need a software
upgrade, you can order by calling one of the
following numbers:
6/1/98-2/12/99: (805) 257-5565
After 2/12/99: (661) 257-5565
Software upgrades are available for the cost
of the disks plus shipping.
■ If you are outside the U.S. and cannot
download the driver from HP’s Web site, call
the HP Customer Care number nearest you.
See page 15.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained service
technician will diagnose the problem and coordinate
the repair process for you. This service is free during
your printer’s standard warranty. Beyond the
warranty period, repairs are charged on a time and
materials basis.