Contents 4
Recovering from a failed option ROM upgrade ................................................................................. 37
Recovering from an installation failure ........................................................................................................ 38
Collecting trace directories ............................................................................................................. 38
Recovering from a discovery failure ........................................................................................................... 39
Troubleshooting connection errors ................................................................................................... 39
HP SUM hangs during discovery ..................................................................................................... 40
Recovering from a loss of Linux remote functionality ..................................................................................... 40
Configuring firewall settings ............................................................................................................ 40
Recovering from a blocked program on Microsoft Windows ......................................................................... 41
Configuring Windows firewall settings ............................................................................................. 41
Enabling ports in HP Smart Update Manager .................................................................................... 41
Recovering from operating system limitations when using a Japanese character set .......................................... 43
Displaying the user-specified reboot message using a Japanese character set when running on a Linux operating system ........................................................................................................................... 43
Rebooting with the user-specified reboot message using a Japanese character set when running on a Windows operating system ........................................................................................................................... 43
Recovering from Fatal Error - application will exit message ........................................................................... 44
Running in a directory path containing double-byte characters ............................................................ 44
Recovering from a missing reboot message when running on SUSE LINUX Enterprise Server 9 .......................... 44
Running HP Smart Update Manager on SUSE LINUX Enterprise Server 9 .............................................. 44
Recovering a lost HP Smart Update Manager connection ............................................................................. 45
HP Smart Update Firmware DVD mounted using iLO virtual media ....................................................... 45
Troubleshooting HP Smart Update Manager in IPv6 networks........................................................................ 45
Troubleshooting HP Smart Update Manager in IPv6 Windows Server 2003 environment ........................ 45
Troubleshooting HP Smart Update Manager in IPv6 Windows Server 2008 environment ........................ 46
Troubleshooting HP Smart Update Manager in IPv6 Red Hat and Novell SUSE-based Linux environments . 46
HP SUM found new hardware message ..................................................................................................... 47
Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source 47
Linux component version discrepancy for source RPMs ................................................................................. 48
HP SUM displays No components found in the selected repository(ies) message .............................................. 48
Additional/Optional Actions columns are grayed when HP SUM is maximized ............................................... 48
Installation of components failed with 'Update returned an error' when installing Linux RPMs ............................ 48
Issues related to bundle filtering on the Select Items to be Installed and Select Bundle Filter screens .................... 49
HP SUM fails on Windows Vista® due to McAfee firewalls .......................................................................... 50
Virtual Connect firmware upgrade using HP SUM fails if VC reports an invalid or bad health state .................... 53
Technical support ........................................................................................................................ 55
Reference documentation ......................................................................................................................... 55
Operating system information ................................................................................................................... 55
HP contact information ............................................................................................................................. 55
Acronyms and abbreviations ........................................................................................................ 56
Index ......................................................................................................................................... 58
