AudioEngine AS8 - Manual (Page 9)

Warranty
Period
All Audioengine products have a 3-year Limited Warranty on parts and labor from date of purchase. Your warranty is
automatic, so there is no need to register. This Limited Warranty applies only to Audioengine products purchased in the
Continental United States. For Limited Warranty coverage elsewhere, please contact your Audioengine dealer, reseller, or
distributor.
What is covered
All defective parts or faulty workmanship.
What is not covered
The Audioengine Limited Warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture,
lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the
instructions outlined in the Setup Guide.
What we will do
We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time
during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.
What we ask from you
You will be responsible for shipping or transportation charges directly to Audioengine or to an authorized dealer. We
recommend that you keep the original shipping materials, as it is important that you package the product so that it will not
be damaged during shipping. Audioengine cannot be responsible for any damages incurred during shipping due to poor
packing, so please pack well and make sure to insure your shipment.
How to obtain Audioengine Warranty service
If you have any questions about your warranty coverage or you think you may need service, email the Audioengine
Authorized Service Center at:
[email protected] or call toll-free in the United States at: (877) 853-4447 . We will
do everything we can to answer your questions and resolve any issues as quickly as possible.
Exclusive Remedy
This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase and that
furnishes the original proof of purchase and that the serial number on the product is intact. THE MAXIMUM LIABILITY OF
AUDIOENGINE SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL
AUDIOENGINE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.
Product Returns and Refunds
Your satisfaction is guaranteed! Should you have a problem or are not satisfied with any Audioengine product, send us an
email at:
[email protected] or call toll-free in the United States at: (877) 853-4447 .
Troubleshooting continued
Hum
Adding a new component such as your subwoofer can bring out hum or
buzz that may not have existed before. Your first assumption may be that
something is wrong with your subwoofer or other component but this is
usually caused by a “ground-loop” in your system. Consider these tips for
possible solutions:
• First try moving your equipment to the same electrical circuit or AC
outlet.
• If the hum or buzz is still present, turn off the power on all your compo-
nents in your system and remove all connections to and from the
subwoofer. Plug the subwoofer AC cable back in, turn on the power
switch and check for hum. If the hum is still audible then try plugging
the subwoofer power cable into a different outlet.
• If the hum goes away when the interconnect cables are disconnected,
the noise is likely coming from another component in your system. Add
each component back one piece at a time and the one that causes the
system to hum is likely the source of your noise.
• A common ground-loop source is cable TV or satellite cables. If the hum
or buzz persists after trying the previous tips, disconnect the coaxial
cable from your cable box, TV, or DVR and if the hum goes away the
cable is the cause. In this case you can get a ground-loop isolator from
Radio Shack or your local electronics store. These are inexpensive and
easy to connect inline with your video cable.
• Sometimes something as simple as a portable heater or dehumidifier
will add noise into your wall wiring that could be picked up by your
subwoofer or powered speakers. A dimmer switch on a halogen floor
lamp or a wireless internet router positioned near the subwoofer, for
example, could also be possible culprits.
• The best solutions are to use an AC line filter, plug the unit into a differ-
ent AC circuit, or in the case of a wireless router just physically move it
further away from the subwoofer or powered speakers.
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