Kestrel 3000 - Manual (Page 7)

Kestrel® 3000 Pocket Weather® Meter 13
are governed exclusively by the laws of the Commonwealth of Pennsylvania.
Your warranty period will be measured from your date of purchase. The best way to
ensure full warranty coverage is to REGISTER your NK product promptly on our website:
www.kestrelweather.com <http://www.kestrelweather.com> . We keep your registration
information strictly confidential and do not sell it, share it, or use it for anything but product-
related information bulletins (which you may decline receiving). If you do not register and
cannot provide proof of purchase, your warranty period will be measured from our date of
manufacture, determined by serial number.
We request that you contact NK if you feel your product is not working properly. We can
often solve product issues by phone or e-mail, saving you the time and expense of returning
the unit. If we require the product to be returned, we will issue a Return Authorization to
expedite the handling of your warranty claim.
The Kestrel Pocket Weather Meters are covered by the following patents: 5,783,753,
5,939,645, 6,257,074, and 7,059,170.
LIFETIME CUSTOMER CARE WARRANTY
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of
the above warranty with our Customer Care Program. Trade-in any Kestrel Pocket Weather
Meter, no matter the age or condition, and receive a generous discount on the replacement
product. Our Customer Care Program applies only as long as we manufacture the product.
CALIBRATIONS, CERTIFICATIONS AND SERVICE
Every NK product is tested and calibrated before it leaves our factory. We guarantee that it
will perform within specifications when you receive it. Each Kestrel comes with a Certificate
of Conformity, with the stated specifications for that product on the back. If you feel an
NK product is not meeting specs when you receive it, call us and we’ll make sure you are
operating it correctly. If it still appears that it may be out of spec, return it to us within 30
days of purchase and we will test and recalibrate all values at no charge. Beyond 30 days, we
offer reasonably-priced tests, calibration services and N.I.S.T. certified calibrations as well as
Kestrel tune-ups.
All of our measurements are traceable to the National Institute of Standards and Technology,
ensuring the highest level of accuracy. Our primary Calibration Standards are sent for
calibration in accordance with N.I.S.T. requirements and based on a regular schedule.
Only approved laboratories and N.I.S.T themselves are used for these calibration services.
Incoming and outgoing data is supplied with the certificate of calibration.
We also offer full factory service on every product we manufacture for as long as we make
the product (and as long after as component availability permits). If we can’t repair a
product, we will offer you a brand-new replacement under our Customer Care Program (even
for accidental damage and misuse).