Kestrel 3500 - Manual (Page 8)

Kestrel® 3500 Pocket Weather® Meter 15
you may decline receiving). If you do not register and cannot provide proof of purchase,
your warranty period will be measured from our date of manufacture, determined by serial
number.
We request that you contact NK if you feel your product is not working properly. We can
often solve product issues by phone or e-mail, saving you the time and expense of return-
ing the unit. If we require the product to be returned, we will issue a Return Authorization to
expedite the handling of your warranty claim.
The Kestrel Pocket Weather Meters are covered by the following patents: 5,783,753,
5,939,645, 6,257,074, and 7,059,170.
LIFETIME CUSTOMER CARE WARRANTY
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of
the above warranty with our Customer Care Program. Trade-in any Kestrel Pocket Weather
Meter, no matter the age or condition, and receive a generous discount on the replacement
product (same model only). Our Customer Care Program applies only as long as we
manufacture the product, and does not cover product upgrades.
CALIBRATIONS, CERTIFICATIONS AND SERVICE
Every NK product is tested and calibrated before it leaves our factory. We guarantee that it
will perform within specifications when you receive it. Each Kestrel comes with a Certificate
of Conformity, with the stated specifications for that product on the back. If you feel an
NK product is not meeting specs when you receive it, call us and we’ll make sure you are
operating it correctly. If it still appears that it may be out of spec, return it to us within 30
days of purchase and we will test and recalibrate all values at no charge. Beyond 30 days, we
offer reasonably-priced tests, calibration services and N.I.S.T. certified calibrations as well as
Kestrel tune-ups.
All of our measurements are traceable to the National Institute of Standards and Technology,
ensuring the highest level of accuracy. Our primary Calibration Standards are sent for
calibration in accordance with N.I.S.T. requirements and based on a regular schedule.
Only approved laboratories and N.I.S.T themselves are used for these calibration services.
Incoming and outgoing data is supplied with the certificate of calibration.
We also offer full factory service on every product we manufacture for as long as we make
the product (and as long after as component availability permits). If we can’t repair a
product, we will offer you a brand-new replacement under our Customer Care Program (even
for accidental damage and misuse).
ADDITIONAL INFORMATION
What is a “Kestrel”? The American Kestrel is the smallest North American falcon.
Beautiful and highly adaptable, it can be found virtually everywhere in North
America. It is unique among falcons for its ability to both hover at very low speeds
and dive at very high speeds.
Assembled in the USA. The Kestrel 3500 is protected by US Patent 5,783,753, 5,939,645 and
6,257,079. Nielsen-Kellerman reserves the right to change product specifications. ©2010.
Kestrel, the Kestrel logo, Pocket Wind, NK and the NK logo are trademarks of the Nielsen-
Kellerman Co.