MagTek EC1000 99875417 - Manual (Page 2)

MagTek® Inc., 1710 Apollo Court, Seal Beach, CA 90740 | p 562-546-6400 | f 562-546-6301 | 800-788-6835 | www.magtek.com
Registered to ISO 9001:2008 © Copyright 2011 MagTek, Inc. PN 99875417 rev. 2.03 10/11
About Pitney Bowes
Celebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its
customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide. Pitney Bowes:
Every connection is a new opportunity™.
About MagTek
Since 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs and other identification documents.
Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader authenticators, small document scanners, PIN pads and card
personalization and issuance systems. These products are used worldwide by financial institutions, retailers, hotels, law enforcement agencies and other organizations to provide secure and efficient electronic
payment and identification transactions. Today, MagTek continues to innovate with the development of a new generation of Protection Services secured by the MagneSafe™ Security Architecture. By
leveraging strong encryption, secure tokenization, real-time authentication and dynamic transaction data, MagneSafe products enable users to assess and validate the trustworthiness of credentials used for
online identification, payment processing and other high-value electronic transactions.
Benefits of Coverage
Inspire loyalty and increase card usage, with cards that feature photos of family, friends, pets and
vacations with minimal down time. The On-Site Service Agreement provides you with the support you
need to keep your operations up and running and your costs to a minimum.
“We chose MagTek because of the flexibility the ExpressCard 1000 offered. In addition, we were
impressed with how responsive MagTek was in supporting a very aggressive timeline.”
- Cathy Brooks, Senior Vice President, Director of Deposit Services, NewAlliance Bank
Product: MagTek IntelliCAT/ExpressCard 1000
Coverage Cost Telephone
Technical
Support
On-Site
Service -
Next Business
Day (1)(2)
MagTek
Genuine Parts
On-Site Repair
Labor
Factory Repair
Labor
Preventative
Maintenance
Installation and
Set Up
Manufacturer’s Limited
Warranty (One Year)
Included
with
Purchase
Unlimited Unlimited
(after remote
diagnostics)
Included Included Included Included (3) Initial installation
and set up
included
Comprehensive Level
Extended Service
Agreement (One Year)
$1,900 Unlimited Unlimited
(after remote
diagnostics)
Included Included Included Included (4) Set up after unit
is relocated (6)
$225
Standard Level
Extended Service
Agreement (One Year)
$1,700 Unlimited Unlimited
(after remote
diagnostics)
Included Included Included $249 Set up after unit
is relocated (6)
$299
No Extended Service N/A $150/
hour (5)
Service call
after remote
diagnostics
billed at $249/
hour plus travel
time (two hour
minimum)
Current list price $249/hour (two
hour minimum)
$125/hour (four
hour minimum)
Does not include
shipping to or
from the factory
$499 plus travel
time at $249/
hour
$499 plus travel
time at $249/
hour
(1) Next business day if remote diagnostic is completed prior to 3:00 PM in the local time zone.
(2) Available in most US Zip Codes, remote areas will have second business day coverage.
(3) Preventative Maintenance recommended on an annual basis.
(4) Preventative Maintenance services are performed at the request of the customer, not to exceed one service per 12 month period.
(5) Billed in 30 minute increments at $75/half-hour.
(6) Cost of actual relocation not included.
Features of Coverage
• Next business day service (1)
• Preventative maintenance (3) : keep operations up and running by preventing down time
• MagTek genuine parts: rest assured that you are receiving the quality and durability you have come
to depend on with MagTek parts
• Reduce mailing expense with instant issuance and minimal down time
• Eliminate security concerns using trusted service technicians
• Minimize cost from down time, parts and lost card issuance
Contact Details
Telephone Hot-Line support is available between 7:30 a.m. and 5:30 p.m. Central Standard Time
Monday through Friday. If On-Site Service Request is warranted, a qualified technician will be
dispatched to restore Customer’s equipment.
Contact 888-624-8350 and [email protected] for support and service.
Working together...delivering the best.