Samsung UN55D6000SFXZA User Manual
Page 285
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English
Issues
Solutions and Explanations
Sound Quality
First of all, please perform the
Sound Test
to confirm that your TV audio
is properly operating. (go to MENU -
Support
-
Self Diagnosis
-
Sound
Test
)
If the audio is
OK
, the sound problem may caused by the source or signal.
There is no sound or the sound
is too low at maximum volume.
•
Please check the volume of the external device connected to your TV.
The picture is good but there is
no sound.
•
Set the Speaker Select option to
TV Speaker
in the sound menu.
•
If you are using an external device, make sure the audio cables are
connected to the correct audio input jacks on the TV.
•
If you are using an external device, check the device’s audio output
option (ex. you may need to change your cable box’s audio option to
HDMI when you have a HDMI connected to your TV).
•
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
If your TV has a headphone jack, make sure there is nothing plugged into
it.