Samsung SCH-I920DAAVZW - Manual (Page 58)

58
ASSIST
ANCE
Assistance
Customer Service assistance
Customer Service Representatives are also available
at your local Verizon Wireless Communications Store
during normal business hours. For Customer Service,
call 1-800-922-0204 (toll-free in the U.S., 6 a.m.–11
p.m.).
Warranty replacements
Experiencing problems with your handset? Call us at
1-866-406-5154 from a landline phone. If we’re unable
to resolve the issue and it’s due to a manufacturing
defect within the first year of ownership, we’ll send a
replacement device right to your door for free.
Address or account changes
It’s important that we have your most current
information so we’re able to reach you for any reason.
There are 3 ways to update your information:
• Online—Go to verizonwireless.com/contactus and
follow these instructions:
1. Select the appropriate choice from the dropdown
menu in the Send an Email section.
2. Fill out the online form.
3. Select Topic and Subtopic from the dropdown
menu.
4. Hit Send to submit email.
• U.S. Mail—Use the change-of-address form on the
back of your bill.
• Telephone—Call Customer Service at 1-800-922-
0204 from any phone (toll-free in the U.S.) or * 611
and Send from your wireless device (airtime-free).
Billing options
Your service comes with a streamlined bill that you’ll
receive each month at no additional cost. Your bill
includes all applicable charges, but will not contain any
call details (e.g., date, time, and wireless device number
called).
Detailed billing
Call details are available for free online at
verizonwireless.com under My Verizon. A monthly fee
applies to receive call details on your paper bill.