Samsung ME21H706MQS-AA - Manual (Page 24)

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troubleshooting
Check these solutions if you have a problem
with your microwave:
Problem Solution
The display
and/or the oven
is not working.
Make sure the plug is properly
connected to a grounded outlet.
If the wall outlet is controlled by a wall
switch, make sure the wall switch is
turned on.
Remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the circuit breaker or replace
any blown fuses.
Plug a different appliance into the
outlet. If the other appliance doesn’t
work, call a qualified electrician to
repair the wall outlet.
Plug the oven into a different outlet.
The display
is working,
but the power
won’t come on.
Make sure the door is closed securely.
Check if any packaging material or
anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the
cooking instructions again.
Is the power
going off before
the set time has
elapsed?
If there was a power outage, the time
indicator will display: 88:88 .
If no power outage occurred,
remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the clock and any cooking
instructions.
Reset the circuit breaker or replace
any blown fuses.
Cooks food too
slowly.
Make sure the oven has its own 20
amp circuit line. Operating another
appliance on the same circuit can
cause a voltage drop. If necessary,
move the oven to its own circuit.
Has sparks or
arcing.
Remove any metallic utensils,
cookware, or metal ties. If using foil,
use only narrow strips and allow at
least one inch between the foil and the
interior oven walls.
The turntable
makes noise
or becomes
stuck.
Clean the turntable, roller ring, and
oven floor.
Make sure the turntable and roller ring
are positioned correctly.
Causes TV
or radio
interference.
This is similar to interference caused
by other small appliances, such as
hair dryers. Move your microwave
(or appliance) away from appliances,
such as your TV or radio.
Vent Motor
suction force is
too weak.
Set the vent mode to high.
The Vent Fan will only operate in low
speed mode while the microwave is
working.
Operating
noise is too
loud.
The MWO makes noise during
operation. This is normal.
If you hear an abnormal sound
continuously, please contact the
Samsung Call Center (1-800-726-
7864).
Problem Solution
Cook top lamp
is too dim.
Set the lamp brightness level to
high.
Difficult to
replace
Charcoal Filter.
Please refer to the instructions for
replacing the charcoal filter in the
user’s manual.
Turntable
rotates
improperly.
Make sure you have not put too
much food on the turntable.
If the food is too large or too
heavy, the turntable may operate
improperly.
appendix
Specifications
Model number ME21H706MQS,B,W/AA
Oven Cavity :
2.1 cu ft
Timer : 99
minutes, 99
seconds
Controls : 10
power levels,
including defrost
Power Source :
120 VAC, 60 Hz
Power Output :
1000 Watts
Power
Consumption :
1700 Watts
Net/Shipping
Weight
STS : 59.2 lbs / 65.9 lbs
B / W : 58 lbs / 64.7 lbs
Outside
Dimensions
29 7 /
8
”(W) X 16 15 /
16
”(H) X 18 5 /
32
”(D)
Oven Cavity
Dimensions
22 1 /
8
”(W) X 10 13 /
16
”(H) X 14 27 /
32
”(D)
Shipping
Dimensions
33 3 /
8
”(W) X 20 3 /
4
”(H) X 19 13 /
32
”(D)
Model number ME21H706MQS,B,W/AC
Oven Cavity :
2.1 cu ft
Timer : 99
minutes, 99
seconds
Controls : 10
power levels,
including defrost
Power Source :
120 VAC, 60 Hz
Power Output :
950 Watts
Power
Consumption :
1500 Watts
Net/Shipping
Weight
STS : 59.2 lbs / 65.9 lbs
B / W : 58 lbs / 64.7 lbs
Outside
Dimensions
29 7 /
8
”(W) X 16 15 /
16
”(H) X 18 5 /
32
”(D)
Oven Cavity
Dimensions
22 1 /
8
”(W) X 10 13 /
16
”(H) X 14 27 /
32
”(D)
Shipping
Dimensions
33 3 /
8
”(W) X 20 3 /
4
”(H) X 19 13 /
32
”(D)
warranty (USA)
SAmSUNG OvER-ThE-RANGE (OTR)
mICROWAvE OvEN
Limited warranty to original purchaser
This SAMSUNG brand product, as supplied and distributed by
Samsung Electronics America, Inc. (SAMSUNG) and delivered
new, in the original carton to the original consumer purchaser,
is warranted by SAMSUNG against manufacturing defects in
materials and workmanship for a limited warranty period of:
ONE (1) yEAR PARTS ANd LAbOR, TEN (10) yEARS
PARTS WARRANTy FOR mAGNETRON
Samsung will charge a repair fee for replacing an accessory
or repairing a cosmetic defect if the damage to the unit and/
or damage to or loss of the accessory was caused by the
customer. Items this stipulation covers include:
- A Dented, Scratched, or Broken Door, Handle, Out-Panel, or
Control Panel
- A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire
Rack
User Replaceable Parts may be sent to the customer for unit
repair. If necessary, a Service Engineer can be dispatched to
perform service.
This limited warranty begins on the original date of purchase,
and is valid only on products purchased and used in the United
States. To receive warranty service, the purchaser must contact
SAMSUNG for problem determination and service procedures.
Warranty service can only be performed by a SAMSUNG
authorized service center. The original dated bill of sale must be
presented upon request as proof of purchase to SAMSUNG or
SAMSUNG’s authorized service center.
SAMSUNG will repair or replace this product, at our option and
at no charge as stipulated herein, with new or reconditioned
parts or products if found to be defective during the limited
warranty period specified above. All replaced parts and products
become the property of SAMSUNG and must be returned to
SAMSUNG. Replacement parts and products assume the
remaining original warranty, or ninety (90) days, whichever is
longer.
In-home service will be provided during the warranty labor
period subject to availability within the contiguous United States.
In-home service is not available in all areas. To receive in-home
service, the product must be unobstructed and accessible to
service personnel. If during in-home service repair can not be
completed, it may be necessary to remove, repair and return
the product. If in-home service is unavailable, SAMSUNG may
elect, at our option, to provide for transportation of our choice
to and from a SAMSUNG authorized service center. Otherwise,
transportation to and from the SAMSUNG authorized service
center is the responsibility of the purchaser.
This limited warranty covers manufacturing defects in materials
and workmanship encountered in normal, noncommercial use of
this product and shall not apply to the following, including, but
not limited to: damage which occurs in shipment; delivery and
installation; applications and uses for which this product was not
intended; altered product or serial numbers; cosmetic damage
or exterior finish; accidents, abuse, neglect, fire, water, lightning
or other acts of nature; use of products, equipment, systems,
utilities, services, parts, supplies, accessories, applications,
installations, repairs, external wiring or connectors not supplied
ME21H706MQS_AA_AC_EN_140630-1.indd 24 2014-06-30 �� 5:43:23