Samsung UN110S9VFXZA - Manual (Page 32)

Reduce wireless interference
The most common wireless technology, 802.11g (wireless-G), operates
at a frequency of 2.4GHz. Many cordless phones, microwave ovens,
baby monitors, garage doors, and other wireless devices also use this
frequency. Reduce interference by avoiding wireless devices that use the
2.4GHz frequency and use devices that communicate via the 5.0 GHz
frequency instead.
Replace your router's antenna
If you must place your router in
the corner, consider replacing
your standard antenna with a
Hi-Gain wireless antenna.
High gain antennas can be
attached to most wireless
routers. They boost the signal
strength and aim the signal in
one direction.
Intermittent Wi-Fi
• Check the distance between the Modem/Router and the TV. The
distance should not exceed 50ft (15.2 m).
• Verify that there are no obstacles between your TV and the Modem/
Router.
(Appliances, cordless phones, stone walls/fireplaces, etc. decrease
Wi-Fi strength.)
• Check the cable that connects the Modem to the Router (if you use
a separate Modem and Router) to see if it is in good condition. If it is
not, replace the cable.
• Connect the TV to your Modem/Router using a CAT 7 cable, and
then try to set up a wired network connection. (MENU > Network >
Network Settings).
• Check Network Status (MENU > Network > Network Status) to see
if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP
to get a valid IP address, and then ask them to check the connection
between your Modem and Router and the connection between the
Modem / Router and the Internet.
• If you see a valid Mac address, call your ISP and ask them to reset
your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
Netflix problems
• Verify that your Modem/Router is no more than 50 ft (15.2 m) away
from the TV.
• Change the DNS to 8.8.8.8. Select MENU > Network > Network
Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK
• Verify that the ESN for Netflix is valid. (Go to MENU > Support >
Contact Samsung)
Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.
Smart Hub Error Messages
• Verify that the distance between the TV and the Modem/Router does
not exceed 50 ft (15.2 m).
• Verify that the TV is connected to the network by checking the
Network Status (MENU > Network > Network Status).
• Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub
Reset.
• Update the TV’s software (MENU > Support > Software Update).
• Wait 2 to 3 days for the issue to resolve itself.
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[UN110S9VF-ZA]BN68-06328B-00ENG.indb 32 2014-05-28 10:43:40