Samsung SPH-I500SS-XAR - Manual (Page 207)

Section 4: Safety Guidelines and Warranty Information
4B: Manufacturer’s Warranty 204
3. Click on the Devices tab.
4. Review the Universal Serial Bus controllers list and look for any
yellow exclamation point icons. These icons indicate that Windows is
having a problem with the device.
5. If you find a device that is not responding correctly, click on the entry
and press the Delete key.
6. Close the System dialog box and reboot if necessary.
Question: My phone is constantly locking up or getting fatal errors.
What should I do?
Answer: You need to make a copy of your backup folder and perform a
hard reset on your phone. To perform the operation:
1. Double click on your MY COMPUTER icon. Click on C Drive/
Program Files/Palm
TM
folder.
2. Right click on the Backup folder and select “Copy”. Paste the folder
to the desktop.
3. Return to C:\Program Files\Palm\Backup. Right click and select
“Select All”. Press the Delete key. Confirm the delete by pressing
Enter.
4. (THIS STEP WILL ERASE ALL DATA ON THE PHONE, make sure that
the Backup folder was copied correctly in the steps above). Perform a
hard reset on the phone by pressing the phone contrast button and
then pressing the end of the stylus in the reset hole located on the
bottom of the phone. Release the reset pin and then the contrast
button. Press the navigation key up to select “Yes”.
5. Place the device back in the cradle and press the HotSync button.
6. After a successful HotSync
®
, install your third party applications one
at a time from the backup menu copied to the desktop using the
Palm Installer.