Spektrum SPMAR610C - Manual (Page 14)

EN
14
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service
Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are available
upon request. You must include this request with your item submitted for
service. Non-warranty service estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Horizon accepts money
orders and cashier’s checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a
carrier of the sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from notification,
after which it will be discarded.