Troubleshooting, Precautions – Sony NWZ-E473 User Manual
Page 2
Parts and Controls
About volume operation (Only for countries/
areas complying with European Directives)
An alarm (beep) and warning [Check the volume level] are meant to protect your
ears when you raise the volume setting beyond a specific level*
1
for the first time.
You can cancel the alarm and warning by pressing any button.
Note
You can turn up the volume beyond the specific level*
1
after canceling the alarm and
warning.
After the initial warning, the alarm and warning repeat for every 20 cumulative hours
that the volume is set beyond the specific level*
1
; when this happens, the volume is
changed to the initial setting automatically.
If the volume is set beyond the specific level*
1
and you turn off the Walkman, the
volume returns to the specific level*
1
automatically.
*
1
Specific level = [16]
To initialize (format) your “WALKMAN”
You can format the built-in flash memory of your Walkman. If the memory is
formatted, all files including the Help guide (HTML document) will be erased
and all setting values returned to their defaults. Be sure to verify the files stored
in memory prior to formatting, and then export any necessary files to the hard
disk of your computer or other device beforehand.
1
Press and hold the BACK/HOME button until the Home
menu appears.
2
Select
[Settings] – [Common Settings] – [Reset/
Format] – [Format] – [Yes] – [Yes] in this order.
Press the /// button to select the item, and then press the
button to confirm.
When initialization finishes, [Memory formatted.] appears.
Note
Do not format the built-in flash memory using Windows Explorer. If you
format the built-in flash memory, format it on your Walkman.
Troubleshooting
If your Walkman does not function as expected, try the following steps to resolve
the issue.
1
Find the symptoms of the issue in “Troubleshooting” in the
Help guide (HTML document), and try any corrective
actions listed.
For details on connecting to a computer, see the tables on the right.
2
Connect your Walkman to your computer to charge the
battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a pen
or paper clip, etc.
Before resetting your Walkman, check that no
song, video, etc. is being played back. You can
then reset the Walkman safely.
4
Check information on the issue in
the Help of each software.
5
Look up information on the issue on one of the customer
support Web sites.
About the customer support Web sites, see “For the latest information”.
6
If the approaches listed above fail to resolve the issue,
consult your nearest Sony dealer.
Symptom
Cause/Remedy
Your Walkman cannot
charge the battery.
The USB cable is not connected to a USB connector
on your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
The battery is charged in an ambient temperature out
of the range of 5 °C (41 °F) to 35 °C (95 °F).
You cannot charge the battery when the
icon
appears. Charge the battery in an ambient
temperature of 5 °C (41 °F) to 35 °C (95 °F).
The computer is not on.
Turn on the computer.
Your computer has entered Sleep or Hibernation
status.
Release the computer from Sleep or Hibernation
status.
A USB hub is being used.
Connecting your Walkman via a USB hub may not
work. Connect the Walkman directly to your
computer using the USB cable (supplied).
The operating system installed on the computer is not
supported by your Walkman.
To charge the Walkman, connect the Walkman to a
computer with the operating system that is
supported by the Walkman.
You have not used your Walkman for more than a
year.
Depending on the conditions under which the
Walkman is used, the battery may have been
deteriorated. Consult your nearest Sony dealer.
[Connected USB. The
player cannot be
operated.] or [Connected
USB (MTP). The player
cannot be operated.]
does not appear when
connected to the
computer with the USB
cable (supplied) (The
computer does not
recognize your
Walkman).
The USB cable is not connected to a USB connector
on your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Connecting your Walkman via a USB hub may not
work. Connect the Walkman directly to your
computer using the USB cable (supplied).
The USB connector on your computer may have a
problem.
Connect your Walkman to another USB connector
on your computer.
Symptom
Cause/Remedy
[Connected USB. The
player cannot be
operated.] or [Connected
USB (MTP). The player
cannot be operated.]
does not appear when
connected to the
computer with the USB
cable (supplied) (The
computer does not
recognize your
Walkman).
(Continued)
When you use your Walkman for the first time, or
when the battery is low, it may take the Walkman
about 30 seconds to display the message after
connected to a computer. This is not a malfunction.
The software authentication may be performed and it
may take rather a long time. Wait for a while.
The software installation has been failed.
Reinstall the software by using the installer. The
imported data will remain untouched.
The computer is running another software other than
the one used for transferring.
Disconnect the USB cable, wait a few minutes, and
reconnect it. If the problem persists, disconnect the
USB cable, restart the computer, and then
reconnect the USB cable.
Your Walkman becomes
unstable while it is
connected to the
computer.
A USB hub or USB extension cable is being used.
Connecting your Walkman via a USB hub or
extension cable may not work. Connect the
Walkman directly to your computer using the USB
cable (supplied).
When double-clicking
[Setup.exe] to install the
bundled software,
[Setup.exe] does not
execute, and the
Properties window
opens.
Install the bundled software after installing Windows
Media Player 11 or later. For details on Windows
Media Player, refer to the following web site:
http://support.microsoft.com/
BACK/HOME button
5-way button
*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
WM-PORT jack
Connect the USB cable (supplied), or peripheral devices (not supplied).
Display
VOL +
*
1
/– button
OPTION/PWR OFF button
Press to display the option menu.
If you press and hold this button, the screen turns off and your Walkman enters
standby mode.
HOLD switch
Strap hole
Microphone
Use to make voice recordings.
RESET button
Use a pen or paper clip, etc.
*
1
There are tactile dots. Use them to help with button operations.
Precautions
About the headphones
Avoid playing the unit at so loud a volume that extended play might affect your
hearing.
At a high volume outside sounds may become inaudible. Avoid listening to the
unit in situations where hearing must not be impaired, for example, while
driving or cycling.
As the supplied headphones are of open-air design, sounds go out through the
headphones. Remember not to disturb those close to you.
License and Trademark Notice
Refer to the Help guide (HTML document).
For users in France
When replacing the headphones/earphones, please refer to the model of the headphones/
earphones adapted to your unit that appears below.
MDR-EX083E (for NWZ-E473/E474/E475/E473K/E474K)
MDR-NC033E (for NWZ-E573/E574/E575)
At high volume, prolonged listening to the personal audio player can
damage the user’s hearing.
Owner’s Record
The model and serial numbers are located on the back of the player. Record them in the
space provided below. Refer to these numbers in the spaces whenever you call upon your
Sony dealer regarding this product.
Model No. ________________________
Serial No. ________________________
RESET button
For the latest information
If you have any questions or issues with this product, or would like information on
compatible items with this product, visit the following web sites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
http://esupport.sony.com/ca/
For customers in Europe:
http://support.sony-europe.com/DNA
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in other countries/regions:
http://www.sony-asia.com/support
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/