Sony PCG-GRX510P - Manual (Page 137)

Troubleshooting the Mouse and Touchpad
137
The pointer does not move while using the Touchpad or
Mouse.
❑ The computer should be restarted. Follow these steps:
1 Press the Windows key.
2 Press the “U” key to select Turn Off Computer / Shut Down, and then
wait at least four seconds.
3 Press the “R” key to restart your computer.
❑ If you cannot turn off your notebook as described in the step above, press the
Ctrl+Alt+Delete keys simultaneously, and then select Turn Off Computer /
Shut Down on the Windows® dialog box. Wait at least four seconds, and
then restart the computer.
❑ If you cannot restart your notebook as described in the step above, press and
hold the power button for more than four seconds to turn off the notebook.
❑ If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete
keys simultaneously to stop playback and restart the notebook.
❑ If you are still experiencing problems, check that another mouse was not
installed.
❑ You may need to use your supplied Driver Recovery CD to reinstall the
touchpad or mouse drivers. See “To use the Driver Recovery CD(s)” for
more information.