Sony HDR-SR11 - Manual (Page 29)

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Troubleshooting
Troubleshooting
If you run into any problems using your
camcorder, use the following table to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
Notes before sending your camcorder
for repair
• Your camcorder may be required to initialize or
change the current hard disk of the camcorder,
depending on the problem. In the event of this,
the data stored on the hard disk will be deleted.
Be sure to save the data on the internal hard disk
(see “Handycam Handbook” (PDF)) onto other
media (backup) before sending your camcorder
for repair. We will not compensate you for any
loss of hard disk data.
• During repair, we may check a minimum
amount of data stored on the hard disk in order
to investigate the problem. However, your Sony
dealer will neither copy nor retain your data.
• For the symptoms of your camcorder, see
“Handycam Handbook” (PDF) and for
connecting to the computer, see “PMB Guide.”
The power does not turn on.
• Attach a charged battery pack to the
camcorder (p. 9).
• Connect the plug of the AC Adaptor to
the wall outlet (wall socket) (p. 9).
The camcorder does not operate
even when the power is set to on.
• It takes a few seconds for your
camcorder to be ready to shoot after the
power is turned on. This is not a
malfunction.
• Disconnect the AC Adaptor from the
wall outlet (wall socket) or remove the
battery pack, then reconnect it after
about 1 minute. If the functions still do
not work, press the RESET button
(p. 18) using a pointed object (If you
press the RESET button, all settings,
including the clock setting, are reset).
• The temperature of your camcorder is
extremely high. Turn off your
camcorder and leave it for a while in a
cool place.
• The temperature of your camcorder is
extremely low. Leave your camcorder
with the power of your camcorder on.
Turn off the camcorder and take it to a
warm place. Leave the camcorder there
for a while, then turn on the camcorder.
Your camcorder gets warm.
• This is because the power has been
turned on for a long time. This is not a
malfunction.
The power abruptly turns off.
• Use the AC Adaptor.
• Turn on the power again.
• Charge the battery pack (p. 9).
Pressing START/STOP or PHOTO
does not record images.
• Set the POWER switch to (Movie)
or (Still) (p. 14).
• You cannot record images in sleep
mode. Press the QUICK ON button
(p. 17).
• Your camcorder is recording the image
you have just shot on the media. You
cannot make new recording during this
period.
• The media is full. Delete unnecessary
images (p. 25).
• Total number of movie scenes or still
images exceeds the recordable capacity
of the media. Delete unnecessary
images (p. 25).
The recording stops.
• The temperature of your camcorder is
extremely high/low. Turn off your
camcorder and leave it for a while in a
cool/warm place.