Troubleshooting software – Sony PCG-GR390K User Manual
Page 198
VAIO® Notebook Quick Start
198
Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Application, Driver, and System Recovery CDs” for more information.
When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start.
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
What software do I use for CD-R/CD-RW software functions?
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Sony recommends using the preinstalled Drag’n Drop CD software to create
any CDs on your VAIO® computer.
I cannot use the DVgate™ software.
❑
If your notebook is using the Ultimate Battery Life profile for its power
saving mode, you cannot use DVgate or Smart Connect software. Please
select another profile. Preferably, connect your notebook to AC power when
using these features.