Sony KP-57WS510 - Manual (Page 76)

Other Information
76
Model name1[KP-46WT510] Model name2[KP-51WS510] Model name3[KP-57WS510] Model name4[KP-65WS510]
[4-094-605-11]
Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of your
Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S.
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Problem Possible Remedies
No picture
(screen not lit),
no sound
❏
Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏
Push the power button on the front of the projection TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,
and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.
❏ Try another channel. It could be station trouble.
❏
The Parental Control feature is activated (see “Using the Parent Menu” on page
63).
❏
If your projection TV does not turn on, and a red light keeps flashing, your
projection TV may need service. Call your local Sony Service Center.
Remote control
does not operate ❏ Batteries could be weak. Replace the batteries.
❏ Press TV (FUNCTION) when operating your projection TV.
❏
Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏
Locate the projection TV at least 3-4 feet away from fluorescent lights.
❏
Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound ❏ Adjust the Picture setting in the Video menu (see page 52).
❏ Adjust the Brightness setting in the Video menu (see page 52).
❏
Check antenna/cable connections.
❏
Adjust the convergence again using FLASH FOCUS (see “Adjusting the
Convergence Automatically – FLASH FOCUS™ –” on page 33).
Good picture,
no sound ❏ Press MUTING so that “MUTING” disappears from the screen (see page 37).
❏ Make sure Speaker is set to On in the Audio menu (see page 55).
❏ Check the MTS setting in the Audio menu (see “MTS” on page 54).
Cannot receive digital channels
(when a DTV receiver is
connected)
❏
Check the connections between the DTV receiver and the projection TV (see page
28).
❏ Check your local listings to find out if you can receive digital broadcasts in your
area.
Cannot receive upper channels
(UHF) when
using an antenna
❏
Change Cable to Off (see page 56).
❏
Use Auto Program in the Channel menu to add receivable channels that are not
presently in TV memory (see page 57).
No color ❏ Adjust the Color settings in the Video menu (see page 52).
Only snow and noise
appear on the screen
❏
Check the Cable setting in the Channel menu (see “Cable” on page 56).
❏
Check the antenna/cable connections.
❏ Make sure the channel is broadcasting programs.
❏ Press ANT to change the input mode (see page 40).
Dotted lines
or stripes
❏
Adjust the antenna.
❏
Move the projection TV away from noise sources such as cars, neon signs, or hair-
dryers.