Calling sos, Getting help, Help resources – Sony PCV-E518DS User Manual
Page 516
Getting Help
Help Resources
Sony provides several support options for your Sony computer. When you have questions about
your computer and the preinstalled software, check these sources for answers, in the following
sequence:
Contains a complete list of the items that ship with your
computer, product specifications, software support information, and the most up-to-date information on
using your computer.
VAIO Digital Studio Computer User Guide
Describes getting started with your computer, finding help,
and solving common problems.
Online User Guide
This electronic version of the User Guide contains additional information on
upgrading and maintaining your computer. You can access this guide by clicking the Start button, pointing
to Programs, and then pointing to VAIO Documentation.
VAIO Digital Studio Computer Reference Manual
Provides detailed technical information about the
hardware in your VAIO Digital Studio Computer. This electronic document is available from Sony's
Manuals and online help files that may accompany your preinstalled software Most of the manuals for
preinstalled software are located on your hard disk drive as online help files. You can access the online
help files from the Help menu in the specific application. A printed manual is available for some
applications.
Knowledge Database
Provides instant access to information on commonly encountered problems.
Enter a description of your problem and the Knowledge Database searches for the corresponding
solutions online. You can access the Sony Knowledge Database at
Sony Fax-on-Demand This service provides you with answers to commonly asked questions. You can
use this automated service to request a list of available topics and then select the topics that you want
to receive. To contact the Sony fax-on-demand service, call 1-888-4SONYPC (1-888-476-6972).
(Requires a fax machine or your fax software. Fax software is included on your system as part of
Microsoft Outlook.)
Sony SOS software
This preinstalled program connects you to a Customer Support Representative.
Support through SOS is available free of charge for 90 days after the original date of purchase. Connect
a phone line and phone before you call, so the representative can access your system if necessary.
describes how to use the SOS software.
Calling SOS
You can call and speak with a Sony Customer Support Representative without
using your computer by calling 1-888-4SONYPC (1-888-476-6972). Software support is available free
of charge for 90 days after the original date of purchase.
Calling SOS
The SOS application enables you to exchange information with a Sony Customer Support
Representative (CSR). Here's how it works:
Type your name, phone number, and the problem details in the SOS window.
Dial the SOS hotline with a single click of the mouse.
Specify the access level for the CSR.
The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line and telephone. If you do
not have a phone line connected to your computer, you can place a voice call to SOS by dialing
1-888-4SONYPC (1-888-476-6972). SOS support is available for 90 days from the original date of
purchase.
To place a call to SOS
1. Click the Start button on the Windows 98 taskbar.
2. Point to Programs, point to VoiceView, and then click VoiceView. The SOS window appears.
Page 516