Vaddio Ceiling Pendant Mount Kit For DomeVIEW™ Indoor Pendant Mount Domes - Manual (Page 2)

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change. Vaddio and DomeVIEW are registered trademarks of Vaddio. Document 341-447 Rev B, Page 2 of 2
WARRANTY INFORMATION:
Hardware* Warranty - One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of two years from the day of purchase if Vaddio receives notice of such
defects during the warranty. They will, at its option, repair or replace products that prove to be defective.
Exclusions - The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by
the customer, customers applied software or interfacing, unauthorized modifications or misuse, operation outside the
normal environmental specifications for the product, use of the incorrect power supply, or improper site operation and
maintenance.
Vaddio Customer service – Vaddio will test, repair, or replace the product or products without charge if the unit is
under warranty. If the product is out of warranty, Vaddio will test then repair the product or products. The cost of parts
and labor charge will be estimated by a technician and confirmed by the customer prior to repair. All components
must be returned for testing as a complete unit. Vaddio will not accept responsibility for shipment after it has left the
premises.
Vaddio Technical support - Vaddio technicians will determine and discuss with the customer the criteria for repair
costs and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail
support at [email protected] or online at www.vaddio.com .
Return Material Authorization (RMA) number - Before returning a product for repair or replacement request an
RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping
address, and product serial numbers. Describe the reason for repairs or returns as well as the date of purchase.
Include your assigned RMA number in all correspondence with Vaddio. Write your assigned RMA number on the
outside of the box when returning the product.
Voided warranty – The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, or unauthorized repair.
Shipping and handling - Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges all items under warranty but will not assume responsibility for loss and/or damage by the outbound
freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for inspection
by the carrier. Contact your carrier immediately.
Products not under warranty - Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with
industry standard practices.