KWorld UD165 - Manual (Page 11)

UD 165
11
FOUR
Troubleshooting
Q1: The display on the add-on monitor is blank?
Q2: The add-on monitor is flickering?
Q3: When I play MPEG file by Windows Media Player on the extended
monitor, how come the display becomes abnormal when I switch to full
screen mode?
Q4: When playing the video in full screen mode, the motion is not smooth?
A1: If the monitor power LED is green (in most cases), wait a moment for the
monitor to show the video as sometimes it takes time for the add-on monitor to
show the video. You can also reboot your system to try again. Also make sure
the computer is not in standby or hibernation mode, which will lead the add-on
monitor to be blank.
If the monitor power LED is red (in most cases), check if the connection is
properly made. If problem still exists, uninstall the driver, unplug the adapter and
reinstall the driver to try again.
A2: This is usually caused by a low refresh rate. To solve this problem:
• In mirror mode, increase the refresh rate of the main monitor. This will in turn
increase the refresh rate of the add-on monitor.
• In extended mode, increase the refresh rate of the add-on monitor.
If you still have issues playing media content on the adapter, try the following steps:
• As some media players require DirectX hardware support to correctly operate, try a
different media player which requires less DirectX support.
• Drag the media player to the add-on screen and close the player. Restart the player
and it should open on the add-on monitor. Now try playing the media file again.
• The video playback may be unusual when the add-on monitor is mirroring the
primary display and there is another extended screen connected to the computer.
The extended screen must be disabled before the content will be correctly cloned to
the add-on monitor.
A3:If your system is Windows XP SP1, we suggest you upgrade it to SP2 to solve
this problem.
A4:Try the following tips to improve the smoothness of the movie playback:
Reduce the resolution of the display to 800x600.Use the adapter in extend
mode.Terminate any other CPU intensive applications running on the computer.
Q5: In extend mode, the add-on monitor appears to have a black border
around the desktop?
A5:This happens when the resolution used by the add-on monitor is larger than the
resolution used by the primary monitor. To solve this problem, configure the add-
on monitor to use the same resolution as the primary monitor.