Vollrath Cayenne Model TW-27R Twin 7-Quart Rethermalizer - Manual (Page 10)

TW 27R and TSM 27
17784 3/03
Warranty Policy for The Vollrath Co. L.L.C.
The Vollrath Company L.L.C. warranties all products it manufactures and distributes
against defects in materials and workmanship for a period of one year - except as listed
below, from the date of purchase to the original purchaser under normal use and service.
All warranties are void if the product has been damaged by accident, neglect, improper
use or other causes not arising out of defects in materials or workmanship.
Refrigeration compressors – 5 year warranty
Intrigue & Classic Select cookware – Limited lifetime warranty
Replacement parts – 90 (ninety days) on the part only
Fry pans and coated cookware – 90 (ninety days)
The Vollrath Company shall not be liable for loss of use of the product or other incidental
or consequential costs, expenses or damage incurred by the purchaser.
Warranty work must have prior approval from The Vollrath Company.
Warranty Procedure for Countertop Equipment
During the warranty period the food warmer will be replaced without charge to the original
purchaser when returned prepaid and insured, with proof of purchase date, to the dealer who
originally sold the unit. Should it become necessary to return this product to The Vollrath
Company, you must first obtain return authorization and shipping instructions from The
Vollrath Company Customer Service Department. Please have model number and serial
number information available when calling.
Carefully pack the item in its original carton or other suitable box to avoid shipping
damage.
Attach a tag to the item before packing with your name, complete address and phone
number, model and serial number, purchase information and an explanation of the
problem. Include RETURN AUTHORIZATION PACKING SLIP.
We recommend you insure the package, as shipping damage is not covered under
warranty.
Mailing
address:
The Vollrath Company L.L.C.
1236 N. 18 th Street
Sheboygan, WI 53081
PLEASE ALLOW 30 – 45 DAYS FOR REPLACEMENT WARMER
RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED