Kodak Printer Dock Plus - Manual (Page 47)

Troubleshooting
www.kodak.com/go/support 41
Transfer/communication problems
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer ■ Press the Transfer button, , on the printer dock.
■ Check the power and USB connections from the printer dock
to computer (
page 25 ).
■ The camera is not properly seated on connector. Reseat the
camera on the printer dock (
page 9 ).
■ If you are trying to transfer pictures from a compatible Kodak
card reader (
page 28 ) or a PictBridge compatible device
( page 29 ), check the USB connections between the printer
dock and the card reader or device.
NOTE: The Kodak EasyShare printer dock plus is compatible with the
Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each
sold separately). Other Kodak USB card readers may work with
the printer dock plus; however, other manufacturers’ card readers
are not supported.
■ Close unnecessary software applications, and minimize
remaining application windows. Follow any messages on the
screen that may have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the printer
dock to the computer (
page 25 ).
■ Make sure Kodak EasyShare software is installed ( page 22 ).
Install if necessary. If you choose Custom installation, make
sure to install the printer driver.
■ Uninstall, then reinstall Kodak EasyShare software ( page 22 ).
■ Make sure your computer meets the minimum system
requirements (
page 22 ). Upgrade your system if necessary.