Lenovo V560 Notebook User Manual
Page 34
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Chapter 5. Troubleshooting
For more technical support, please visit consumer product website
http://consumersupport.lenovo.com.
A startup problem
The Microsoft
®
Windows operating
system does not start.
•
Use the OneKey Rescue system to help solve or identify your
problem. For details about OneKey Rescue system, see “Chapter 4.
OneKey Rescue system” on page 24.
OneKey Rescue system problems
Backup cannot be made.
•
You are not currently using a Windows operating system.
•
There is not enough space to store the backed up data. You will need
to free more hard disk space on your system partition (C drive).
Fail to restore system partition to
factory default.
•
The system partition, such as the partition size or the drive capacity
of C, has been modified.
Other problems
Your computer does not respond.
•
To turn off your computer, press and hold the power button for 4
seconds or more. If the computer still does not respond, remove the
AC adapter and the battery.
•
Your computer might lock when it enters sleep mode during a
communication operation. Disable the sleep timer when you are
working on the network.
The computer does not start from a
device you want.
•
See the Boot menu of the BIOS setup utility. Make sure that the Boot
priority order
in the BIOS setup utility is set so that the computer
starts from the device you want.
•
Also make sure that the device from which the computer starts is
enabled. In the Boot menu in the BIOS setup utility, make sure that
the device is included in the Boot priority order list.
•
Press F12 when the Lenovo logo appears on the screen while the
computer is starting up to select the device you want the computer
starts from.
The connected external device does
not work.
•
Do not connect or disconnect any external device cables other than
USB while the computer power is on; otherwise, you might damage
your computer.
•
When using a high power consumption external devices such as an
external USB optical disk drive, use external device power adapter.
Otherwise, the device may not be recognized, or system shut down
may result.