Lenovo ThinkPad Helix User Manual

Safety, warranty, and setup guide, Unpack, Initial setup instructions

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Safety, Warranty, and Setup Guide

Brief user notices
ThinkPad Helix

http://www.lenovo.com/support

Lenovo

®

electronic manuals... for a greener planet!

Refer to the electronic User Guide for detailed product information:
http://www.lenovo.com/thinkuserguides

Unpack

ThinkPad

®

Helix

Enhanced

Keyboard Dock for

ThinkPad Helix

(on some models)

Power cord

ac power adapter

Publications

Note: Recovery discs are not provided. Instead, everything needed for recovering factory-installed files
and applications is provided in the Lenovo_Recovery partition on your mSATA solid-state drive. If you
decide to remove the Lenovo_Recovery partition, be sure to create a recovery disc first. For more
information, see “Recovery overview” in the User Guide. See “Accessing your User Guide” for instructions
on opening the electronic User Guide provided on your tablet.

Initial setup instructions

1.

Connect to power. Ensure that all power cord connectors are securely and completely plugged into
receptacles. Use one of the following methods:

• Connect the tablet to power

• Install the tablet into the keyboard dock. Then, connect the keyboard dock to power.

2.

Press the power button

to turn on the tablet.

3.

Configure the operating system following the on-screen instructions to complete the initial setup. This

process takes several minutes.

Additional information about using your tablet is in the User Guide. See “Accessing your User Guide” later
in this document.

Controls

Tablet Digitizer Pen storage

SIM card tray

Fan louvers

Emergency reset hole

Power button

Power connector

Combo audio jack

Built-in stereo speakers

Volume control buttons

Windows

®

button

Screen rotation lock button

Multi-touch screen

Label trays

Front-facing camera

USB 2.0 connector

Microphones

Mini DisplayPort connector

Ambient light sensor

Keyboard dock connectors

Accessing your User Guide

Your User Guide contains detailed information about your tablet. To
access your User Guide, use one of the following methods:

Go to http://www.lenovo.com/ThinkPadUserGuides and follow the
instructions on the screen.

Start your tablet. Tap Lenovo Support on the Start screen. Then
tap User Guide.

Open Windows Help and Support. Then tap Lenovo User Guide.

Read before using your tablet

The following sections provide critical safety and regulatory
information for Lenovo computers and instructions on how to access
electronic versions of the publications developed for your tablet.

Read first — regulatory information

Third Edition (January 2014)

© Copyright Lenovo 2013, 2014.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Tablet models equipped with wireless communications comply with
the radio frequency and safety standards of any country or region in
which it has been approved for wireless use. In addition, if your
product contains a telecom modem, it complies with the requirements
for connection to the telephone network in your country.

Be sure to read the Regulatory Notice for your country or region
before using the wireless devices contained in your tablet. To obtain a
PDF version of the Regulatory Notice, refer to the “Downloading
publications
” section below.

Downloading publications

Electronic versions of your tablet publications are available from the
Lenovo Support Web site. To download the publications for your
tablet, go to http://www.lenovo.com/ThinkPadUserGuides and follow
the instructions on the screen.

Service and Support information

The following information describes the technical support that is
available for your product, during the warranty period or throughout
the life of your product. Refer to the Lenovo Limited Warranty for a full
explanation of Lenovo warranty terms. See “Lenovo Limited Warranty
notice
” later in this document for details on accessing the full warranty.

If you purchased Lenovo services, refer to the following terms and
conditions for detailed information:

For Lenovo Warranty Service Upgrades or Extensions, go to:

http://support.lenovo.com/lwsu

For Lenovo Accidental Damage Protection Services, go to:

http://support.lenovo.com/ladps

Online technical support

Online technical support is available during the lifetime of a product at
http://www.lenovo.com/support.

Telephone technical support

You can get help and information from the Customer Support Center
by telephone. Before contacting a Lenovo technical support
representative, have the following information available: model and
serial number, the exact wording of any error message, and a
description of the problem.

Your technical support representative might want to walk you through
the problem while you are at your tablet during the call.

Worldwide Lenovo Support telephone list

Important: Telephone numbers are subject to change without notice.
The most up-to-date telephone list for the Customer Support Center is
always available at http://www.lenovo.com/support/phone.

If the telephone number for your country or region is not listed,
contact your Lenovo reseller or Lenovo marketing representative.

Country or region

Telephone number

Africa

Africa: +44 (0)1475-555-055
South Africa: 0800110756 (English, Afrikaans)
Central Africa: Contact the nearest Lenovo Business
Partner

Algeria

+33 6 7348 1739 (French, English)

Argentina

0800-666-0011 (Spanish)

Australia

1800 041 267 (English)

Austria

01-24592-5901 (German)

Bahrain

Kanoo IT: 00 973 1771 1722
Bahrain Business Machine LLC: 00 973 1758 4302

Belgium 02-210-9820

+32 (0)2 339 3611 (Warranty service and support)
(Dutch)
02-210-9800 (French)

Bolivia 0800-10-0189

(Spanish)

Brazil

Calls made from within the Sao Paulo region:
(11) 3889-8986
Calls made from outside the Sao Paulo region:
0800-701-4815
(Brazilian Portuguese)

Brunei

Dial 800-1111, then dial 866-273-5446
(English and Bahasa Melayu)

Country or region Telephone number
Canada

1-800-565-3344 (English, French)

Caribbean
(Bermuda,
Jamaica, Tortola)

1-800 426 7378 (English)

Chile 800-361-213

(Spanish)

China

Technical Support Line
800-990-8888, 86-10-58851110 (Mandarin)

Colombia 1-800-912-3021

(Spanish)

Costa Rica

0-800-011-1029 (Spanish)

Croatia 0800-0426
Cyprus 80092537

(Greek)

Czech Republic

+420-2-7213-1316

Denmark 4520-8200

7010-5150 (Warranty service and support)
(Danish)

Dominican
Republic

1-866-434-2080 (Spanish)

Ecuador

1-800-426911 OPCION 4 (Spanish)

Egypt

800-0000-418 (Toll free)
002-02-2594-8500 (Standard charges apply)
(English, Arabic)

El Salvador

800-6264 (Spanish)

Estonia

+372 66 00 800, +372 6776793

Finland 09-459-6960

+358-800-1-4260 (Warranty service and support)
(Finnish)

France 0238-557-450

Hardware: 0810-631-213 (Warranty service and
support)
Software: 0810-631-020 (Warranty service and
support)
(French)

Germany

01805-00 46 18 (Warranty service and support)
(German)

Greece 0080044149702

(Greek)

Guatemala 1800-624-0051

(Spanish)

Honduras Tegucigalpa:

232-4222

San Pedro Sula: 552-2234
(Spanish)

Hong Kong

800-964-173 /
3071-3561
(Cantonese, English, Mandarin)

Hungary

+36 1 3825716
+36 1 3825720
(English, Hungarian)

India

1800-425-2666 or 1800-102-3692
Email: [email protected]
(English)

Indonesia 001-803-442-425

(English, Bahasa Indonesia)

Ireland 01-815-9202

01-881-1444 (Warranty service and support)
(English)

Country or region

Telephone number

Israel

Givat Shmuel Service Center:
+972-3-531-3900
(Hebrew and English)

Italy 02-7031-6101

+39-800-820094 (Warranty service and support)
(Italian)

Japan

0120-000-817

Jordan Jordan

Business

Systems:

00 962 6 5000999 (ext. 713/127)
General Computer & Electronic (GCE):
00 962 6 551 3879

Korea

080-513-0880 (Korean)

Kuwait

Easa Hussain Al Yousifi: 00 965 2244 5280
AM. KHORAFI: 00 965 2200 1100 1127
Khorafi Business Machines (KBM): 00 965 2259 4611
Diyar United Company: 00 965 4378 383
Redington Kuwait: 00 965 2433 3203, 25456250 /
25456251

Latvia +371

7070360

Lebanon

Quantech: 00 961 1999 500
Computer Business Machine (CBM): 00 961 1680 180
El Haceb S.A.L: 00 961 1771 300

Lithuania

+370 5 278 66 00

Libya

+33 6 7348 1739 (French, English)

Luxembourg

+32 (0)2 339 3611
+35 229 8977 5063
(French)

Macau 0800-807

/

(852) 3071-3559
(Cantonese, English, Mandarin)

Malaysia 1800-88-0013

(English, Bahasa Melayu)

Malta +35621445566
Mexico 001-866-434-2080

(Spanish)

Middle East

+44 (0)1475-555-055

Morocco

+212 5 22 509035
+212 5 22 509017
(Arabic)

Netherlands

+31 (0)20 513 3939 (Dutch)

New Zealand

0508 770 506 (English)

Nicaragua 001-800-220-1830

(Spanish)

Norway 6681-1100

8152-1550 (Warranty service and support)
(Norwegian)

Oman

Khimji Ramdas Computer Communication Systems:
00 968 2469 6255
Overseas Business Machines (OBM): 00 968 2460
1072, 2460 5018
Gulf Business Machines Services (GBMS): 00 968
2455 9831

Pakistan

International Office Products (pvt) Ltd.:
00 92 212 422 569, 00 92 213 241 2023
Selling Business Systems:

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