Lenovo N20p Chromebook - Manual (Page 27)

Chapter 5. CRU service
What is CRU and CRU service
A CRU (customer replaceable unit) is a service part that can be replaced by the customer in order to fix a
computer problem. There are two types of CRUs:
Self-service CRUs Customers are responsible for removing and
replacing CRUs.
Optional-service CRUs Customers may either replace CRUs on their own
or request Lenovo or its Service Provider to do it
for them.
CRU service is a service provided by Lenovo or its Service Provider. Under CRU service, Lenovo or its
Service Provider ships CRUs to the customer. The customer is responsible for removing and then installing
CRUs according to instructions provided here or the instructions accompanying the CRUs. The customer
may be required to return the defective part that is replaced by the replacement. When return is required:
• return instructions, a prepaid return shipping label, and a container will be included with the replacement
CRU.
• the customer may be charged for the replacement CRU if the Service Provider does not receive the
defective CRU within thirty days of the customer’s receipt of the replacement CRU.
Note: CRU service is not available for all countries or regions.
CRUs for Lenovo N20/N20p Chromebook
This section lists CRUs for Lenovo N20/N20p Chromebook and where you can find instructions for replacing
the CRUs.
CRUs Types Publication containing
instructions
Power cord Self-service Safety, warranty, and setup guide
ac power adapter Self-service Safety, warranty, and setup guide
Keyboard Optional-service This manual
Note: Safety, warranty, and setup guide is a printed publication accompanying your Chromebook.
Replace the keyboard
Remove the keyboard
Step 1. Shut down your Chromebook.
Step 2. Turn over the Chromebook and remove the two screws ( 1 ).
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