ARCHOS AV400 Series User Manual
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WWW.ARCHOS.COM
United States & Canada
Europe & Asia
ARCHOS Technology
3, Goodyear - Unit A
Irvine, CA 92618 USA
Phone: 1 949-609-1483
Fax:
1 949-609-1414
ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax:
+33 (0) 169 33 169 9
United Kingdom
Germany
ARCHOS (UK) Limited
3 Galileo Park
Mitchell Close
West Portway Andover
SP103XQ Andover
United Kingdom
Phone: +44 (0) 1264 366022
Fax:
+44 (0) 1264 366626
ARCHOS Deutschland GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Tel:
+49 211 1520 384
Fax:
+49 211 1520 349
70
Troubleshooting
20.1
USB Connection issues
Problem: I cannot get my AV400 to be recognized by the computer.
Solutions:
•
•
drivers.
• If you installed the Windows 98SE driver on your Windows
®
XP, 2000,
or ME edition, this could cause problems. Uninstall that driver and then
reinstall the generic Windows
®
Mass Storage Device driver.
• If using a USB hub, try connecting without using the hub (some hubs
are not powered and may not work with the AV400).
• If using a USB port in the front of your computer, try a USB port in the
back. Front USB ports are often from non-powered hubs.
• Do not connect to a USB port repeated through a keyboard.
• On old computers, the USB driver software on your computer may be
out of date. Find your USB chipset type by going to My Computer >
Properties > Device Driver > Universal Serial Bus (USB) Controllers >
Host Controller. You may have a chipset VIA, Intel, SIS or another. It
is possible that you do not have the latest software drivers for these
chipsets. For VIA updates, check out For Intel
check out . For SIS, uninstall the driver and reinstall the
Windows default USB controller drivers.
• If using a laptop computer and a docking station, try connecting
without the docking station.
• If Macintosh
®
OS 10.1.x says it cannot mount the volume, you can use
Disk Utility to reformat the Jukebox hard disk to type MS DOS FAT32.
®
, not a Windows
®
machine. You should update to version 10.2.4 or better.
• On older computers, make sure in your system BIOS the USB port is
checked “ON” not “Off”. Usually this just happens on old machines.
• On older Win98SE computers, if there is a line “lastdrive=” in the
• If the Files Allocation Table (FAT) gets corrupted, the AV400 may not