3 network fax error code, Transmission system error code – Konica Minolta BIZHUB C360 User Manual

Page 274

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bizhub C360/C280/C220

12-7

12.3

Error messages displayed

12

12.3.2

If the HDD Ready indicator indicates an HDD malfunction

Contact your service representative.

12.3.3

Network Fax Error Code

If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and
error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Transmission system error code

Code

Type

Descrip-
tion

Redial ON
or OFF

Corrective Actions

N10

Connec-
tion error

Server con-
nection er-
ror

OFF

Check the state of the recipient.

Check the network settings for the ma-
chine.

Ask the network administrator to ensure
that the network is running successfully.

N11

Connec-
tion error

Connec-
tion refused

OFF

Reception refused. Check the state of the
recipient.

N12

Connec-
tion error

Line dis-
connected

ON

Verify that the cables and cords are secure-
ly connected and that there is no network
failure.

N13

Connec-
tion error

No net-
work re-
sponse

OFF

Check the state of the recipient.

Check the network settings for the ma-
chine.

Ask the network administrator to ensure
that the network is running successfully.

N14

Connec-
tion error

Mail distri-
bution error

OFF

Check the recipient's state and then resend
the fax.

N15

Recipient
resetting

Recipient
connection
reset

ON

Check the recipient's state and then resend
the fax.

N16

Recipient
busy

Recipient
busy

ON

Check the recipient's state and then resend
the fax.

N17

LAN con-
nection

Connec-
tion timeout

OFF

Check the recipient's state and then resend
the fax.

N18

Network er-
ror

Network er-
ror

OFF

Check that the network fax settings are
correct.

Verify that the cables and cords are se-
curely connected and that there is no
network failure.

Turn the main power off and back on
and then resend the fax.

N20

Memory er-
ror

Memory er-
ror

OFF

Memory is full.

Check that there are no other jobs being
processed.

Reduce the number of pages to be sent
or reduce the scanning resolution to re-
send the fax.

N21

HDD error

HDD error

OFF

The hard disk is full.

Delete unnecessary files.

Reduce the number of pages to be sent
or reduce the scanning resolution to re-
send the fax.

N22

Conversion
error

Conversion
error

OFF

Turn the main power off and back on and
then resend the fax.

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