Konica Minolta PageScope Enterprise Suite - Manual (Page 51)

Troubleshooting 4
My Print Manager 4-1
4 Troubleshooting
4.1 Print Job Spooling Problems
Problem Solution
When I try to start printing,
the print job is not spooled. Display the My Print Manager Port communication settings win-
dow, and properly configure the server information.
When I try to print from a
client computer running a
Mac OS, the data is not
spooled. When you try to print from a client computer running a Mac OS,
there is no notification that the data has been stored.
The possible reasons why data cannot be stored are listed below.
Consult your administrator.
• The relevant user is not registered in Enterprise Suite. Register
the login user name of the client computer.
• Print quotas have been set in My Print Manager, and the
number of print jobs stored for the user has reached the quota.
• Print quotas have been set in My Print Manager, and the total
size of print jobs stored by the user has reached the quota.
• Function Permission have been set in Authentication Manager,
and the relevant user is prohibited from using the printer.
• Upper Limit Settings has been set in Account Manager, and
the number of sheets that the user has printed has reached the
upper limit.
Because of an authentica-
tion failure, the print job
isn't spooled when I try to
start printing. In the My Print Manager Port Authentication window that appears
when you try to start printing, enter the correct user information.
Display the My Print Manager Port settings window, and properly
configure the user information.
Check with an administrator to make sure that the account is be-
ing managed by the My Print Manager server.
I cannot start printing. Display the My Print Manager Port communication settings win-
dow, and reconfigure the settings.