Konica Minolta eCopy - Manual (Page 6)

2 | Introduction
About this guide
This guide is intended for administrators responsible for the installation and configuration of the
eCopy Connector for Livelink ECM. It provides an overview of the connector and how it works
with Livelink as well as system requirements, installation instructions, configuration options, and
procedures. It also provides an overview of how to use the connector at the scanning device to
index and store documents directly to a Livelink ECM-Enterprise Server database.
Further information
The eCopy Connector for Livelink ECM documentation set consists of the following documents:
■
eCopy Connector for Livelink ECM Administrator’s Guide: This document.
■
eCopy Connector for Livelink ECM Help: Provides configuration and how-to
information. To access Help, select the connector in the ShareScan OP Administration
console tree and then click the Connector Help button.
Registering your software
You must register your software to receive technical support. To do this, visit the eCopy Web site
(
www.ecopy.com ) and click Support > Product Registration. Alternatively, if your software
includes an eCopy Standard Support Registration Form, complete the form and return it to
eCopy.
Obtaining technical support
Technical support is available to registered users of eCopy software during the warranty period or
for the duration of your software support and maintenance agreement. Contact your supplier for
details.
The maintenance agreement identifies the service provider. In most cases the dealer or distributor
who provided the eCopy product to your organization also provides support. The dealer or
distributor provides information about getting assistance for product installation, implementation,
and usage. The eCopy Technical Support, Quality Assurance, and Development organizations
provide backup support to the network of dealers and distributors. Policies established with each
distributor of eCopy products determine how customer inquiries are escalated.
When you open a Technical Support case, your service provider will tell you what identification
information you need to provide to validate the status of your support contract.
In addition to support provided by your dealer or distributor, the Ask eCopy Technical Support
Web site —
www.ecopy.com/support — provides access to a knowledge base that includes
Frequently Asked Questions (FAQs), product support matrices, product information, and other
information.