Xerox WorkCentre M118i-4251 - Manual (Page 109)

9 Problem Solving
108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide
Xerox Welcome Center
For additional help. If you need any additional help on using your CopyCentre copier or
WorkCentre copier/printer, you can:
1) Refer to this guide.
2) Contact the Key Operator.
3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome
Center.
Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: the nature of the
problem, the serial number of the machine, the fault code (if any), as well as the name
and location of your company. Follow the steps below to look up the serial number of
the machine.
1. Press the <Machine Status> button on
the control panel.
2. Select [Billing Meter] on the [Machine
Status] screen using the <Select>
button, and press the <Enter> button.
3. The Serial Number will be displayed.
NOTE: The serial number is also found on the metal plate on the left side of the
machine behind Cover A. For more information, refer to Xerox Welcome Center in the
Before Using the Machine chapter on page 7.
<Machine Status> button