Pioneer X-HM10-S - Manual (Page 24)

11/5/25 X-HM10_20_En.fm
En-24
Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorized PIONEER dealer or service
centre.
n General
Symptom Possible cause
l The clock is not set
to the correct time.
l Did a power failure occur?
Reset the clock. (Refer to
page 9)
l When a button is
pressed, the unit
does not respond.
l Set the unit to the power
stand-by mode and then
turn it back on.
l If the unit still malfunctions,
reset it. (Refer to page 25)
l No sound is heard. l Is the volume level set to
“Min”?
l Are the headphones
connected?
l Are the speaker wires
disconnected?
n CD player
Symptom Possible cause
l Playback does not
start.
l Playback stops in
the middle or is not
performed properly.
l Is the disc loaded upside
down?
l Does the disc satisfy the
standards?
l Is the disc distorted or
scratched?
l Playback sounds are
skipped, or stopped
in the middle of a
track.
l Is the unit located near
excessive vibrations?
l Is the disc very dirty?
l Has condensation formed
inside the unit?
n Remote control
Symptom Possible cause
l The remote control
does not operate.
l Is the AC power lead of the
unit plugged in?
l Is the battery polarity
correct?
l Is the battery dead?
l Is the distance or angle
incorrect?
l Does the remote control
sensor receive strong
light?
n Tuner
Symptom Possible cause
l The radio makes
unusual noises
continuously.
l Is the unit placed near the
TV or computer?
l Is the FM aerial or AM loop
aerial placed properly?
Move the aerial away from
the AC power lead if it is
located nearby.
n USB
Symptom Possible cause
l Device cannot
be detected.
l Is there any MP3/WMA file
available?
l Is the device properly connected?
l Is it an MTP device?
l Does the device contain AAC
file only?
l Playback does
not start.
l Is it a copyright protected
WMA file?
l Is it a false MP3 file?
l Wrong time
display.
l Wrong file name
display.
l Is Variable Bitrate file being
played back?
l Is the File Name written in
Chinese or Japanese characters?
n iPod and iPhone (X-HM20 only)
Symptom Possible cause
l No sound is
produced.
No image
appears on the
TV/monitor.
l The iPod or iPhone is not playing.
l The iPod or iPhone is not
properly connected to the unit.
l Is the AC power lead of the
unit plugged in?
l The video cable is not properly
connected.
l The TV/monitor’s input
selection is not properly set.
l The iPod TV out feature has
not been set to output video.
l Audio from the iPod/iPhone cannot
be heard via the headphones
connected to the unit.
l iPod or iPhone
will not charge.
l The iPod or iPhone is not
making full contact with the
connector.
l Using iPod (3 rd generation).
l The iPod or iPhone is not
supported. Refer to page 10
for compatible models.
l The iPod or iPhone unit cannot
be charged whilst the main unit
is in USB mode.
l “This accessory is
not made to work
with iPhone” or
“This accessory is
not supported by
iPhone” appears
on iPhone screen.
l The iPhone battery is low.
Please charge the iPhone.
l iPhone is not properly docked.