Troubleshooting chart (continued), Ipod and iphone, Tuner – Pioneer X-HM50-K User Manual
Page 25: Condensation, If problem occurs
 
11/2/23
X-HM50_En.fm
25
Troubleshooting chart (continued)
Sudden temperature changes, storage or operation in 
an extremely humid environment may cause 
condensation inside the cabinet (CD pickup, etc.) or on 
the transmitter on the remote control. Condensation 
can cause the unit to malfunction. If this happens, 
leave the power on with no disc in the unit until normal 
playback is possible (about 1 hour). Wipe off any 
condensation on the transmitter with a soft cloth before 
operating the unit.
When this product is subjected to strong external 
interference (mechanical shock, excessive static 
electricity, abnormal supply voltage due to lightning, 
etc.) or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1 Set the unit to the stand-by mode and turn the 
power on again.
2 If the unit is not restored in the previous operation,
unplug and plug in the unit again, and then turn 
the power on.
Note
If neither operation above restores the unit, clear all the 
memory by resetting it (see page 26).
n
iPod and iPhone
Symptom
Possible cause
• No sound is
produced.
No image 
appears on the 
TV/monitor.
• The iPod or iPhone is not
playing.
• The iPod or iPhone is not
properly connected to the 
unit.
• Is the AC power lead of the
unit plugged in?
• The video cable is not
properly connected.
• The TV/monitor’s input
selection is not properly set.
• The iPod TV out feature has
not been set to output video.
• Audio from the iPod/iPhone
cannot be heard via the 
headphones connected to 
the unit.
• iPod or iPhone
will not charge.
• The iPod or iPhone is not
making full contact with the 
connector.
• The main unit is using
batteries as power supply.
• Using iPod (3
rd
generation).
• The iPod or iPhone is not
supported. Refer to page 10 
for compatible models.
• The iPod or iPhone unit
cannot be charged whilst the 
main unit is in USB mode.
• “This accessory
is not made to 
work with 
iPhone” or “This 
accessory is not 
supported by 
iPhone” 
appears on 
iPhone screen.
• The iPhone battery is low.
Please charge the iPhone.
• iPhone is not properly
docked.
n
USB
Symptom
Possible cause
• Device cannot
be detected.
• Is there any MP3/WMA file
available?
• Is the device properly
connected?
• Is it an MTP device?
• Does the device contain AAC 
file only?
• Playback does
not start.
• Is it a copyright protected
WMA file?
• Is it a false MP3 file?
• Wrong time
display.
• Wrong file
name display.
• Is Variable Bitrate file being
played back?
• Is the File Name written in
Chinese or Japanese 
characters?
n
Tuner
Symptom
Possible cause
• The radio makes
unusual noises 
continuously.
• Is the unit placed near
the TV or computer?
• Is the DAB/FM aerial
placed properly? Move 
the aerial away from the 
AC power lead if it is 
located nearby.
• DAB reception is
poor.
• Check the connections,
and adjust the location 
and position of aerial. 
After that, execute Auto 
Scan function manually 
(page 20).
• Adjust the location and
position of aerial with 
Tuning Aid function (page 
20).
• If the reception
environment changed by 
removal, etc., execute 
Auto Scan function 
manually (page 20).
n
Condensation
n
If problem occurs