Brocade Communications Systems SILKWORM 4016 - Manual (Page 13)

SilkWorm 4016 Hardware Reference Manual ix
Publication Number: 53-1000175-01
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
• Serial console and telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
shown here:
:
The serial number label is located as follows:
• SilkWorm 3014 switches: Top of chassis, under the insertion arm.
• SilkWorm 3016, 4012, and 4016 switches: Side of switch module.
• SilkWorm 200E, 3200, and 3800 switches: nonport side of chassis.
• SilkWorm 3250, 3850, 3900, 4100, 4900, and 7500 switches: Bottom of chassis.
• SilkWorm 24000, and 48000 directors: Inside the front of the chassis, on the wall to the left of
the ports.
• SilkWorm Multiprotocol Router Model AP7420: On the bottom of the chassis and on the back
of the chassis.
3. World Wide Name (WWN)
• SilkWorm 200E, 3014, 3016, 3250, 3800, 3850, 3900, 4012, 4016, 4100, 4900, 7500 switches
and SilkWorm 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow
command to display the license ID.
• SilkWorm Multiprotocol Router Model AP7420: Provide the switch WWN. Use the
switchShow command to display the switch WWN.
• All other SilkWorm switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
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