Nokia E6-00 - Manual (Page 113)

• Update your phone software
• Restore the original factory settings
If the issue remains unresolved, contact Nokia for repair options. Before sending your
phone for repair, always back up your data, as all personal data in your phone may be
deleted.
For additional product support information, see the warranty and reference leaflet
included with your Nokia device.
Troubleshooting
If your phone stops responding
Reboot your phone. Press and hold the power key for about 8 seconds. The phone
vibrates three times and switches off. To switch your phone on again, press the power
key .
No content, such as contacts or messages, is deleted.
Restore original settings
If your phone is not working properly, you can reset some settings to their original
values.
1 End all active calls and connections.
2 Select >
Settings and Phone > Phone management > Factory settings >
Restore .
3 If prompted, enter the security code.
This does not affect documents or files stored on your phone.
After restoring the original settings, the phone switches off, and then on again. This
may take longer than usual.
What to do when the memory is full?
If your phone indicates the memory is full, remove unneeded applications and content
from your phone memory.
If you get a message that there is not enough memory when you are deleting several
items at the same time, delete items one by one, beginning with the smallest items.
Copy content you want to keep to the mass memory, to a compatible memory card
(if available), or to a compatible computer. If possible, install applications to the mass
memory or memory card, rather than the phone memory.
Troubleshooting 113