Neff W5420X1GB - Manual (Page 8)

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11
What to do if …
ʑ Water is running out. – Correctly attach/replace drainage hose.
– Tighten screw-fitting on the supply hose.
ʑ Water not flowing in.
Detergent not washed in. – Start/Pause not selected?
– Tap not open?
–
Filter blocked? Clean the filter. aPage 10
– Supply hose kinked or jammed?
ʑ Washing-machine door
cannot be opened. – Safety function active. Stop programme? aPage 4
– Rinse Hold (Rinse stop = without final spin) selected? aPage 3, 4
– Can be opened via emergency release only? aPage 6
ʑ Programme does not start. – Start/Pause not selected?
– Door closed?
ʑ Detergent solution is not
drained. – Rinse Hold (Rinse stop = without final spin) selected? a Page 3, 4
– Clean the drain pump. aPage 10
– Clean outlet pipe and/or drainage hose.
ʑ Water not visible in the
drum. – Not a fault – water below the visible area.
ʑ Spin result not satisfactory,
washing wet/too damp: – Not a fault – unbalanced load detection system has stopped the spin
cycle, washing unevenly distributed.
Distribute small and large items of washing in the drum.
– Less Ironing is selected? aPage 5
– Too low speed selected? aPage 5
ʑ The programme duration
changes during the wash
cycle. – Not a fault – the programme sequence is optimised for the particular
wash process. This may result in changes to the programme duration
in the display field.
ʑ Spin cycle actuated several
times. – Not a fault – unbalanced load detection system adjusts imbalance.
ʑ Residual water in the
dispenser for care
product
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– Not a fault – effect of the care product not impaired.
– If required, clean insert. aPage 9
ʑ Odour formation in the
washing machine. – Run Cottons 90 °C programme without washing.
Use standard detergent.
ʑ Foam is coming out of the
detergent drawer. – Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II (not for outdoor, sports and down-filled textiles!).
– Reduce detergent dosage for the next wash cycle.
ʑ Loud noise formation,
vibrations and “Wandering”
during spin cycle. – Appliance feet fixed?
Secure appliance feet. aInstallation Instructions
– Transportation protection devices removed?
Remove transportation protection devices. aInstallation Instructions
ʑ Noises during spin
and drain cycles. – Clean the drain pump. aPage 10
ʑ Indicator lights do not
function while the
appliance is running. – Power failure?
– Fuse tripped? Switch on/replace fuse.
– If the fault occurs repeatedly, call customer service.
ʑ The programme takes
longer than usual. – Not a fault – unbalanced load detection system adjusts imbalance
by repeatedly distributing the washing.
– Not a fault – foam detection system active – a rinse cycle is
switched on.
ʑ Detergent residue on the
washing. – Occasionally phosphate-free detergents contain water-insoluble
residue.
– Select Rinse or brush the laundry after washing.
ʑ In the pause status Start/
Pause flashes very quickly
and a signal sounds. – Water level too high. Washing cannot be reloaded.
Immediately close washing machine door.
– Select Start/Pause to continue the programme.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
– Set programme selector to Off and pull out the mains plug.
– Turn off the tap and call customer service. aInstallation Instructions n
WASHING
MACHINE
en Instruction manual