Brother HL-5470DWT - Manual (Page 158)

152
Troubleshooting
6
Ghost
 Make sure that you use paper that meets our specifications. Rough-surfaced
paper or thick paper may cause this problem.
uu Acceptable paper and other print media uu page 2
 Make sure that you choose the appropriate media type in the printer driver or
in the machine’s Media Type menu setting.
uu Acceptable paper and other print media uu page 2
 Choose Reduce Ghosting mode in the printer driver.
uu Other Print Options uu page 36 (For Windows
®
)
uu
Print Settings uu page 61 (For Macintosh)
 Put in a new drum unit.
uu
Replacing the drum unit uu page 111
 Put in a new toner cartridge.
uu
Replacing the toner cartridge uu page 104
 The fuser unit may be contaminated. Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
Toner specks
 Make sure that you use paper that meets our specifications. Rough-surfaced
paper may cause the problem.
uu
Acceptable paper and other print media uu page 2
 Clean the corona wire of the drum unit.
uu
Cleaning the corona wire uu page 118
 The drum unit may be damaged. Put in a new drum unit.
uu
Replacing the drum unit uu page 111
 The fuser unit may be contaminated. Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
Hollow print
 Make sure that you use paper that meets our specifications.
uu
Acceptable paper and other print media uu page 2
 Choose Thick Paper mode in the printer driver, choose Thick Paper in the
machine’s Paper Type menu setting or use thinner paper than you are
currently using.
 Check the machine’s environment. Conditions such as high humidity can
cause hollow print.
uu Product Safety Guide: Choosing a location
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 111
Examples of poor print quality Recommendation
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4