Philips Éveil Lumière - Manual (Page 12)

guarantee and service
If you need service or information or if you have a problem, please visit the Philips website at
www.philips.com/support or contact the Philips Consumer Care Centre in your country.
You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care
Centre in your country, go to your local Philips dealer.
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem Solution
The appliance does not
work at all.
Perhaps the plug is not inserted properly in the wall socket. Put the
plug properly in the wall socket.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
properly, but the lamp
does not work anymore.
Perhaps the lamp has reached the end of its life. The lamp has
an expected life of more than 4.000 hours (more than 4 years of
normal use). The life depends on the use of the appliance. In case of
heavy use, the lamp may not last as long as you expect. If the lamp
breaks down, you can order a new one. Contact the Philips Consumer
Care Centre in your country.
The appliance becomes
hot during use.
This is normal, as the appliance is heated up by the light of the lamp
and the electronics.Always let the appliance cool down, before you
replace the lamp.
The appliance does not
respond when I try to
set different functions.
Remove the plug from the wall socket and reinsert it. If you reinsert
the plug within approximately 15 minutes, the appliance remembers all
settings. If you reinsert the plug after a longer period of time, the
appliance will go back to factory settings. You need to set all functions
again.
The lamp does not go
on when the alarm goes
off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level.
Perhaps you switched off the alarm function by setting the control
lever to the top position. To switch on the alarm function, set the
control lever to the middle position
Perhaps the appliance is defective. Contact the Philips Consumer Care
Centre in your country.
The lamp does not go
on right away when I
switch it on.
It takes approx. 1 second for the lamp to go on. This is normal, the
lamp needs to heat up.
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