Liebherr Cylinder Handling Tool - Manual (Page 11)

11 Liebherr Mining Exchange Components
Customer Support
As a global mining solutions provider, Liebherr is more than a mining equipment
manufacturer. Ensuring a permanent dialogue with each machine owner, Liebherr
provides tailored assistance to customer specific projects and site requirements.
Proactive Service Supplying
Liebherr Mining
Network
With a truly global network composed of Liebherr affiliates
and exclusive representatives, Liebherr’s worldwide pres-
ence enables the highest level of service support irrespec-
tive of equipment location. Using advanced forecasting
techniques and in-depth knowledge of regional popula-
tions, Liebherr service centers ensure that customers al-
ways have timely access to spare parts.
Customized
Service Support
Liebherr tailored support solutions integrate component ex-
change and management agreements, service and mainte-
nance on site or maintenance management agreements. Lieb-
herr’s highly-trained service personnel ensure preventive and
scheduled maintenance tasks and provide emergency service.
Service
Engineering
Support
Machine and component reliability data are collected and
monitored through the Liebherr maintenance management
system. Liebherr’s sales and service organization and prod-
uct engineering groups provide fast and proactive support
over the lifetime of the machine and promote mutual benefit
for all involved.
Customer Value Management
Liebherr Mining
Exchange
Components
The Liebherr Mining Exchange Components program en-
ables customers to minimize the total machine’s Owning
and Operating Cost while maintaining peak productivity and
reliability. Through 15 Liebherr-certified component rebuild
facilities worldwide, customers can take advantage of this
program regardless of the equipment location or fleet size.
Complete Training
Programs
The Liebherr Mining Training System provides operator and
maintenance staff blended training sessions that encourage
productive, cost-effective and safe mining operation. The Li-
ebherr Mining Training System employs online learning pro-
grams, factory and on-site sessions and simulator training.
Liebherr Mining Exchange
Components
Exchange and repair programs for
components are conducted by Liebherr-
certified rebuild facilities using the latest
OEM rebuild specifications and the
complete range of genuine Liebherr
parts to ensure:
• Value: significantly reduce total cost
of ownership
• Quality: guaranteed as-new perfor-
mance and reliability
• Availability: global network of
components rebuild facilities
From-Cradle-To-Grave Support
• Customer specific requirement study
• Collaborative solution development
• On-site machine assembly
• On-site machine settings
• Training program on / off site
• Machine performance monitoring
• Spare parts supply
• Parts remanufacturing facilities
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