Customer support, Product support, Product upgrade programs – Liebherr T 264 User Manual

Page 11: Parts support and logistics

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11

T 264

Training

The Liebherr Mining Training System
provides operator and fi eld service
technicians with world-class operational
and technical training.

• Operator training

• Basic and advanced service

technician training

• Hands-on troubleshooting training

Liebherr is committed to maintaining a full life cycle service organization as well as
a global parts warehousing and remanufacturing network.

Product support

Liebherr product support provides the vital interface between the Customer and
Liebherr. There are different levels of product support available:

Assembly

Maintenance

advice

Troubleshooting

assistance

Technical

expertise

Product support personnel work with Customers from the assembly of a truck
throughout its operating life. Liebherr understands the importance of proper
service and support, and will be there for the life of the equipment.

Product upgrade programs

Liebherr offers component and system upgrades as advances in technology,
innovation in design, and manufacturing improvements become available. The
product upgrades can improve performance, reliability and safety.

Parts support and logistics

Liebherr forecasts parts requirements on a global basis and optimizes inventories
to meet Customers’ needs. Liebherr offers a 24/7 on-call service to ensure prompt
response.

Customer Support

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