Liebherr R 9150 - Manual (Page 11)

11 R 9150
From-Cradle-To-Grave Support
• Customer specifi c requirement study
• Collaborative solution development
• On-site machine assembly
• On-site machine settings
• Training program on / off site
• Machine performance monitoring
• Spare parts supply
• Parts remanufacturing facilities
Liebherr Mining
Exchange Components
Exchange and repair programs for
components are conducted by
Liebherr-certifi ed rebuild facilities
using the latest OEM rebuild speci-
fi cations and the complete range of
genuine Liebherr parts to ensure:
• Value: signifi cantly reduce total
cost of ownership
• Quality: guaranteed as-new
performance and reliability
• Availability: global network of
components rebuild facilities
Customer Support
As a global mining solutions provider, Liebherr is more than a mining equipment
manufacturer. Ensuring a permanent dialogue with each machine owner, Liebherr
provides tailored assistance to customer specifi c projects and site requirements.
Proactive Service Supplying
Liebherr Mining Network With a truly global network composed of Liebherr affi li-
ates and exclusive representatives, Liebherr’s worldwide
presence enables the highest level of service support
irrespective of equipment location. Using advanced
forecasting techniques and in-depth knowledge of
regional populations, Liebherr service centers ensure
that customers always have timely access to spare parts.
Customized Service
Support Liebherr tailored support solutions integrate com-
ponents exchange and management agreements,
service and maintenance on site or maintenance
management agreements. Liebherr’s highly-trained
service personnel ensures preventive and scheduled
maintenance tasks and provides emergency service.
Service Engineering
Support Machines and components reliability data are collected
and monitored through the Liebherr maintenance
management system. Liebherr’s sales and service
organization and product engineering groups provide
fast and proactive support over the lifetime of the
machine and promote mutual benefi t for all involved.
Customer Value Management
Liebherr Mining
Exchange Components The Liebherr Mining Exchange Components program
enables customers to minimize the total machine’s
Owning and Operating Cost while maintaining peak
productivity and reliability. Through 15 Liebherr-
certifi
ed component rebuild facilities worldwide,
customers can take advantage of this program
regardless of the equipment location or fl eet size.
Complete Training
Programs The Liebherr Mining Training System provides operator
and maintenance staff blended training sessions that
encourage productive, cost-effective and safe mining
operation. The Liebherr Mining Training System
employs online learning programs, factory and on-site
sessions and simulator training.