Customer support, Product support, Product upgrade programs – Liebherr T 284 User Manual

Page 11: Parts support and logistics

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11

T 284

Training

The Liebherr Mining Training System provides
operator and fi eld service technicians with
world-class operational and technical training.

• Operator training

• Basic and advanced service technician training

• Hands-on troubleshooting training

Liebherr is committed to maintaining a full life cycle service organization as well as a
global parts warehousing and remanufacturing network.

Product support

Liebherr product support provides the vital interface between the Customer and
the OEM. There are different levels of product support available:

Assembly

Maintenance

advice

Troubleshooting

assistance

Technical

expertise

Product support personnel work with Customers from the assembly of a truck
throughout its operating life.

Product upgrade programs

Liebherr offers component and system upgrades as advances in technology,
innovation in design, and manufacturing improvements become available. The
product upgrades can improve performance, reliability and safety.

Parts support and logistics

Liebherr forecasts parts requirements on a global basis and optimizes inventories
to meet Customers’ needs. A 24/7 on-call service is available to ensure prompt
response.

Customer Support

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