Bose Companion 3 - Manual (Page 13)

11
Troubleshooting
Troubleshooting
If you have a problem with your Companion ® 3 multimedia speaker system, try the following
solutions. If you still have trouble with your system, turn off the multimedia sound source and
disconnect the speaker system. Contact your authorized Bose dealer. The dealer will check
for any defects and arrange for service by an authorized Bose
® service center. Bose Corpora-
tion will make every effort to remedy your problem within the terms of the warranty.
Problem What to do
The speaker system does not
play • Make sure connections are secure (see “Making con-
nections” on page 9). Check your speaker wires for
cuts or frays which can cause a short circuit.
• Ensure the sound source is plugged in and playing at
an audible volume.
• Make sure the power is on and the system is not
muted. The LED on the control pod should be green
when unmuted.
• If using a PC, check your sound card settings to make
sure the “Digital output only” setting is turned OFF.
This setting is typically found in the Options menu of
the volume control icon. This icon is usually located in
the lower right hand corner of the Windows desktop.
The speaker system sound
seems distorted • Decrease the volume at the sound source and
increase the volume on the control pod.
A satellite speaker doesn’t play
or sounds distorted • Check all the connections between the satellite
speakers, control pod, sound source and the
Acoustimass
® module. Insert the audio connectors
completely into the jacks on the module.
• At the Acoustimass module, switch the wire
connected to the left satellite with the wire connected
to the right satellite. If the problem remains in the
same satellite, the problem is with that satellite
speaker. If the problem switches to the other satellite
(the one that previously played), the problem is with
the sound source or the Acoustimass module.
• To determine if the problem is in the sound source or
the Acoustimass module, disconnect the audio input
cable from the sound source. Plug it into another
sound source (such as a portable CD player
headphone jack) and adjust the volume on the sound
source. If the Companion 3 speaker system operates
properly, the problem is in the original sound source. If
the problem remains, then the problem is in the
Acoustimass module.
AM271883_00_V.pdf August 18, 2003