Warning, Please do not return this product to the store, Vacuum cleaner won’t turn on – Bissell POWER GROOM COMPACT PET 13H8 User Manual

Page 13: Vacuum cleaner won’t pick up dirt, Visible dirt escaping from cleaner, Roubleshooting, Possible causes remedies

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Other maintenance or service not included in the manual should be performed by

an authorized service representative.

Thank you for selecting a BISSELL brand product.

If you should happen to need assistance during assembly

or operation, call BISSELL Consumer Care at 1-800-237-7691.

Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of service.

Contact us directly at 1-800-237-7691.


To reduce the risk of electric shock, turn power OFF and disconnect

polarized plug from electrical outlet before performing maintenance

or troubleshooting.

Vacuum cleaner won’t turn on...

Possible causes


Power cord not plugged in

Check electrical plug

Blown fuse/tripped breaker in home

Check/replace fuse or reset breaker

Damaged power cord

Unplug, check for damage, have cord replaced
at an authorized service center if necessary

Vacuum cleaner won’t pick up dirt...

Possible causes


Hose not attached to suction opening

Grasp quick reach handle and firmly push
hose wand onto the suction opening

Crack or hole in hose

Check hose and replace if needed

Broken or worn drive belt

Replace drive belt, see page 11

Rotating floor brush bristles worn

Replace brush

Rotating floor brush jammed

Remove brush and clean debris from brush ends

Clog in vacuum

Follow instructions on page 12 for clearing clogs

Dirt container full

Empty dirt container

Dirt container or upper tank not installed properly

Position correctly and lock in place

Filters are dirty

Check and clean foam filter and HEPA
Media Filter*, see page 9

Visible dirt escaping from cleaner...

Dirt container full

Empty dirt container

Filters missing or installed incorrectly

Check foam filter and filters for correct

Dirt container installed incorrectly

Pull out and re-insert dirt container correctly

*The filter media, not the vacuum as a whole,

complies with IEST-RP-CC001.5 HEPA standard.