Bose SoundDock - Manual (Page 10)

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English TAB 6Italiano TAB TAB
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EFERENCE
Troubleshooting
Problem What to do
Your iPod does not dock properly • Make sure the dock insert is the proper fit for your iPod model (refer to “Selecting the cor-
rect insert” on page 5).
• Remove your iPod from the dock and check for obstructions on the connectors in the dock
and on your iPod. Then reseat it in the dock.
No sound • Make sure the system is plugged in, your iPod is turned on, and a music track is selected
and playing.
• Press the Play/Pause button on the remote control.
• Increase the volume setting for the system.
• Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this a few
times.
• Make sure your iPod is running compatible software (refer to “To check for iPod compati-
bility” on page 6).
No sound and your iPod
is not charging
• Make sure the power cable is securely plugged into a functioning wall outlet and the
symbol on the small connector is matched to the one on the back of the SoundDock ®
system. Refer to Figure 4 on page 6.
• Make sure your iPod is firmly seated in the dock.
No sound after quickly undocking or
docking your iPod • Remove your iPod from the dock, wait 5 seconds, and return it to the dock.
• Unplug the power cable for 1 minute, then plug it back in. This resets the system.
Your iPod does not respond to
the SoundDock ® remote control
buttons shown:
• Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this a few
times.
• Try the remote from a different location. If it works there, strong lighting or other room con-
ditions may be causing the problem.
• Make sure nothing blocks the infrared (IR) signal path from the remote to your SoundDock
system. Wipe off the small lens on the front end of the remote.
• Check the battery to make sure the + side is up as shown in Figure 6 on page 8.
• Replace the remote control battery.
• Make sure your iPod is running compatible software (refer to “To check for iPod compati-
bility” on page 6).
Your SoundDock system does not
respond to its remote commands or
to the + and – volume buttons on
the front of the system • Unplug the power cable for 1 minute, then plug it back in. This resets the system.
• Contact Bose
® Customer Service about the problem.
01.SoundDock_ENG.fm Page 10 Friday, May 30, 2008 1:38 PM