Black Box IC136C - Manual (Page 22)

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USB CARD
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
A.3 Shipping and Packaging
If you need to transport or ship your USB Card:
• Package it carefully. We recommend that you use
the original container.
• If you are shipping the USB Card for repair, make
sure you include everything that came in the
original package. Before you ship, contact Black
Box to get a Return Authorization (RA) number.
APPENDIX: Troubleshooting