Philips 227E4LSB-00 User Manual
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7. Customer care and warranty
Note
A	red	or	blue	bright	dot	must	be	more	than	50	
percent	brighter	than	neighboring	dots	while	
a	green	bright	dot	is	30	percent	brighter	than	
neighboring	dots.
Black Dot Defects
Black	dot	defects	appear	as	pixels	or	sub	pixels	
that	are	always	dark	or	'off'.	That	is,	a	dark	dot	is	
a	sub-pixel	that	stands	out	on	the	screen	when	
the	monitor	displays	a	light	pattern.	These	are	
the	types	of	black	dot	defects.
Proximity of Pixel Defects
Because	pixel	and	sub	pixels	defects	of	the	
same	type	that	are	near	to	one	another	may	be	
more	noticeable,	Philips	also	specifies	tolerances	
for	the	proximity	of	pixel	defects.
Pixel Defect Tolerances
In	order	to	qualify	for	repair	or	replacement	
due	to	pixel	defects	during	the	warranty	period,	
a	TFT	Monitor	panel	in	a	Philips	flat	panel	
monitor	must	have	pixel	or	sub	pixel	defects	
exceeding	the	tolerances	listed	in	the	following	
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
0
Distance between two bright dot defects*
>15mm
Total bright dot defects of all types
3
BLACK DOT DEFECTS
ACCEPTABLE LEVEL
1 dark subpixel
5 or fewer
2 adjacent dark subpixels
2 or fewer
3 adjacent dark subpixels
0
Distance between two black dot defects*
>15mm
Total black dot defects of all types
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1.	 1	or	2	adjacent	sub	pixel	defects	=	1	dot	defect
2.	 This	monitor	is	ISO9241-307	compliant	(ISO9241-307:	Ergonomic	requirement,	analysis	and	
compliance test methods for electronic visual displays)