Philips HF3490-01 - Manual (Page 10)

date of purchase. Philips reserves the right to verify the purchase price of the Wake-up Light and
limit refunds not to exceed suggested retail price.
To obtain a Money-Back Guarantee Return Authorization form, call 1-866-832-4361. Please allow 4-
6 weeks for delivery of the check.
Full Two-Year Warranty
Philips Electronics North America Corporation (USA) and Philips Electronics Ltd (Canada) warrant
each new Philips product, model HF3490 against defects in materials or workmanship for a period
of two years from the date of purchase, and agree to repair or replace any defective product
without charge. IMPORTANT: This warranty does not cover damage resulting from accident, misuse
or abuse, lack of reasonable care, or the affixing of any attachment not provided with the product.
NO RESPONSIBILITY IS ASSUMED FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES.
In order to obtain warranty service, simply call toll-free 1-866-832-4361.
In US Manufactured for: Philips Consumer Lifestyle, A Division of Philips Electronics North America
Corporation, 1600 Summer Street - 5th Floor, Stamford, CT 06905-5125.
In Canada Imported for: Philips Electronics LTD, 281 Hillmount Road, Markham, Ontario L6C 2S3.
iPod is a trademark of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of
Apple Inc.
Apple is not responsible for the operation of this device or its compliance with safety and regulatory
standards.
PHILIPS is a Registered Trademark of Koninklijke Philips Electronics N.V.
© 2009 Philips Electronics North America Corporation
All Rights Reserved.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, call 1-866-832-4361 for assistance.
Problem Solution
The appliance does not
work at all.
Perhaps the plug is not inserted properly in the wall outlet. Put the
plug properly in the wall outlet.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
properly, but the lamp
does not work anymore.
Perhaps the lamp has reached the end of its life. The lamp has
an expected life of more than 10,000 hours (more than 7 years of
normal use). The life depends on the use of the appliance. In case of
heavy use, the lamp may not last as long as you expect. The lamp is not
replaceable. If the lamp stops working, call 1-866-832-4361 for
assistance.
The appliance becomes
hot during use.
This is normal, as the appliance is heated up by the light of the lamp
and the electronics.
The appliance does not
respond when I try to
press or move the dials.
Remove the plug from the wall outlet and reinsert it. If you reinsert the
plug within approximately 15 minutes, the appliance remembers all
settings. If you reinsert the plug after a longer period of time, the
appliance remembers all settings except the time.
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Problem Solution
The lamp does not go
on when the alarm goes
off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level.
Perhaps you switched off the alarm by setting the control lever to the
top position. To switch on the alarm, set the control lever to the middle
position.
Perhaps the appliance is defective. Call 1-866-832-4361 for assistance.
The lamp does not go
on right away when I
switch it on.
It takes approx. 1 second for the lamp to go on. This is normal, the
lamp needs to heat up.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound
level, see chapter ‘Using the appliance’, section ‘Radio/volume’.
Perhaps you switched off the alarm by setting the control lever to the
top position.
If you selected the radio as the alarm sound, the radio may be
defective. Switch on the radio after you switch off the alarm to check if
the radio works. If it does not work, call 1-866-832-4361 for assistance.
The radio does not
work.
The radio may be defective. Call 1-866-832-4361 for assistance.
The radio produces a
crackling sound.
Perhaps the broadcast signal is weak. Move the middle dial up or down
to adjust the frequency and/or change the position of the antenna by
moving it around. Make sure you have unwound the antenna
completely.
The alarm went off
yesterday, but it did not
go off today.
Perhaps you switched off the alarm by setting the control lever to the
top position.
Perhaps you set a sound level and/or light intensity level that is too low.
Set a higher sound and/or light intensity level.
Perhaps there was a power failure that lasted more than approximately
15 minutes. In this case the appliance has remembered all settings
except the clock time. The clock time therefore flashes on the display.
Set the correct clock time.
The alarm did not go off
9 minutes after I pushed
the control lever down
to snooze.
Perhaps you pushed the control lever down with so much force that it
jumped to off position.
Perhaps you set the volume level to 0 (shown on the display as ‘OFF’).
The light wakes me too
early.
Perhaps the light intensity level you have set is not appropriate for you.
Try a lower light intensity level if you wake up too early. If light intensity
1 is not low enough, move the appliance further away from the bed.
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