Philips HF3510-60 - Manual (Page 14)

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This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support or call
1-866-832-4361 for assistance.
Troubleshooting
Problem Solution
The appliance does not
work at all.
Perhaps the adapter is not inserted properly in the wall outlet. Put the
adapter properly in the wall outlet.
Perhaps the plus is not inserted properly into the appliance. Put the plug
properly into the appliance.
. Perhaps there is a power failure. Check if the power supply works by con-
necting another appliance.
The appliance functions
properly, but the lamp
does not work anymore
The appliance uses durable LED technology. The lamp should last a long
time. However, if the lamp stops working, go to www.philips.com/support
or call 1-866-832-4361 for assistance.
The appliance does not
respond when I try to set
different functions.
Remove the adapter from the wall outlet and wait a few minutes before
you reinsert it. When you reinsert the adapter, the appliance goes back to
the factory settings and you have to set all functions again.
The lamp does not go on
when the alarm goes off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up profile (see user manual for more informa-
tion).
Perhaps you switched off the alarm function. The alarm icon is visible on
the display when the alarm function is active.
The lamp does not go on
right away when I switch
it on.
It takes approx. 1 second for the lamp to go on. This is normal, the lamp
needs to heat up.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound level,
increase the volume level of the wake-up sound in your wake-up profile
(see user manual for more information).
Perhaps you switched off the alarm function.The alarm icon is visible on
the display when the alarm function is active.
If you selected the radio as the alarm sound, switch on the radio after you
switch off the alarm to check if the radio works. If it does not work, call
1-866-832-4361 for assistance.
The radio does not work. Perhaps you set the volume too low. Increase the volume level.
Call 1-866-832-4361 for assistance.
Problem Solution
The radio produces a
crackling sound.
Perhaps the broadcast signal is weak. Adjust the frequency (see user man-
ual for more information) and/or change the position of the antenna by
moving it around. Make sure you have unwound the antenna completely.
The alarm went off
yesterday, but it did not go
off today.
Perhaps you switched off the alarm function.The alarm icon is visible on
the display when the alarm function is active.
Perhaps you set a volume level and/or light intensity level that is too low.
Set a higher volume level and/or light intensity level in your wake-up profile
(see user manual for more information).
Perhaps there was a power failure that lasted more than a few minutes.
In this case, the appliance goes back to factory settings. You need to set all
functions again.
I wanted to snooze, but
the alarm did not go off
again after 9 minutes.
Press the SNOOZE button to snooze the alarm. If you press the alarm
button, the FM button, or the MENU button, the alarm function will be
deactivated.
The light wakes me too
early.
Perhaps the light intensity level you have set is not appropriate for you. Try
a lower light intensity level if you wake up too early. If light intensity 1 is not
low enough, move the appliance further away from the bed.
The light wakes me too
late
Perhaps the appliance is positioned at a lower level than your head. Make
sure the appliance is located at a height at which the light is not blocked by
your bed, comforter/blanket or pillow. Also make sure the appliance is not
placed too far away.
The lamp flashes. Perhaps the appliance is not suitable for the voltage to which it is con-
nected. Make sure that the voltage indicated on the appliance corresponds
to the local voltage.