Philips HF3485-60 User Manual
Page 11
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, visit our website: www.philips.com/
support or call 1-866-832-4361 for assistance.
Problem
Solution
The appliance does not
work at all.
Perhaps the plug is not inserted properly in the wall outlet. Put the
plug properly in the wall outlet.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
properly, but the lamp
does not work anymore.
Perhaps the lamp has reached the end of its life. The life depends on
the use of the appliance. In case of heavy use, the lamp may not last as
long as you expect. If the lamp stops working, go to www.philips.com/
support or call 1-866-832-4361 for assistance.
The appliance becomes
hot during use.
This is normal, as the appliance is heated up by the light of the lamp
and the electronics. Always let the appliance cool down, before you
replace the lamp.
The appliance does not
respond when I try to
set different functions.
Remove the plug from the wall outlet and wait 20 minutes before you
reinsert it. When you reinsert the plug, the appliance goes back to the
factory settings and you have to set all functions again.
The lamp does not go
on when the alarm goes
off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level.
Perhaps you switched off the alarm function by setting the control
lever to the bottom position. To switch on the alarm function, set the
control lever to the middle position (alarm 1) or top position (alarm
2), depending on the time at which you want to wake up.
The lamp does not go
on right away when I
switch it on.
It takes approx. 1 second for the lamp to go on. This is normal, the
lamp needs to heat up.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound
level, see chapter ‘Using the appliance’, section ‘Setting the volume’.
Perhaps you switched off the alarm by setting the control lever to the
bottom position.
Switch on the radio after you switch off the alarm to check if the radio
works. If it does not work, call 1-866-832-4361 for assistance.
If you selected a downloaded wake-up sound or music on a USB stick
as the alarm sound, it is possible that the sounds or songs do not have
the correct format. This appliance only supports .mp3 and .wma files. If
the sound or music on the USB stick cannot be played, the appliance
automatically sets the bird sound as alarm sound to ensure
that you wake up at the set alarm time anyway.
The radio does not
work.
Call 1-866-832-4361 for assistance.
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Problem
Solution
The radio produces a
crackling sound.
Perhaps the broadcast signal is weak. Adjust the frequency (see chapter
‘Using the appliance’ section ‘Using the radio/playing music from a USB
stick’) and/or change the position of the antenna by moving it around.
Make sure you have unwound the antenna completely.
The alarm went off
yesterday, but it did not
go off today.
Perhaps you switched off the alarm by setting the control lever to the
bottom position.
Perhaps you set a sound level and/or light intensity level that is too low.
Set a higher sound and/or light intensity level.
Perhaps there was a power failure that lasted more than approximately
15 minutes. In this case the appliance goes back to factory settings. You
need to set all functions again.
I wanted to snooze, but
the alarm did not go off
again after 9 minutes.
You probably pushed down the control lever to bottom position. This
switches off the alarm function altogether. If you want to snooze, you
have to tap on the appliance.
Perhaps you set the volume level to OFF.
The light wakes me too
early.
Perhaps the light intensity level you have set is not appropriate for you.
Try a lower light intensity level if you wake up too early. If light intensity
1 is not low enough, move the appliance further away from the bed.
The light wakes me too
late.
Perhaps the appliance is positioned at a lower level than your head.
Make sure the appliance is located at a height at which the light is not
blocked by your bed, comforter/blanket or pillow. Also make sure the
appliance is not placed too far away.
The lamp flashes.
Perhaps the appliance is not suitable for the voltage to which it is
connected. Make sure that the voltage indicated on the appliance
corresponds to the local voltage.
The appliance does not
recognize the USB stick.
Perhaps the USB stick is not inserted into the USB socket properly.
Make sure you push the USB stick far enough into the USB socket.
An error message
appears on the display
when I insert the USB
stick into the USB
socket.
Perhaps the music on the USB stick does not have the right format.
Make sure that the song is an MP3 or WMA file. You can check this on
your computer. The extension of the files should be .mp3 or .wma. See
chapter ‘USB specifications’ for more information.
I have programmed the
appliance to wake me
up with music on a USB
stick, but instead I hear a
bird sound.
Perhaps you have removed the USB stick from the appliance or it is
not inserted into the USB socket properly. If the appliance does not
detect a USB stick, it automatically sets the bird sound as alarm sound
to ensure that you wake up at the set alarm time anyway. To use music
on a USB stick as alarm sound, the USB has to be in the USB socket
permanently.
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